Fortis Escorts and Heart Institute, Okhla

We are deeply grateful to Dr. Surakshith and the entire team at Fortis for the exceptional care, professionalism, and humanity they showed throughout my brother’s treatment journey.

Fortis truly stands out as a world-class institution — not just for its infrastructure, but for the quality of doctors and the culture of patient-first care. From the very beginning, Dr. Surakshith impressed us with his **** ******* ********** clarity in decision-making, and a calm, compassionate approach. He always knew exactly what needed to be done and guided us with confidence through every stage.

We would also like to express our sincere appreciation for Dr. Rishab, whose constant support and involvement made a significant difference in the recovery process.

A special mention to the surgical team — Dr. Kushal Bairoliya, Dr. Archit Pandit, and Dr. Vinit Goyal — who were exceptional in their professional expertise, precision, and execution. Their skill and coordination played a crucial role in the successful outcome of this complex case.

Before reaching Fortis, my brother had unfortunately received incorrect treatment elsewhere. Finding this team was nothing short of a blessing for our family. Over the last 5 months, they treated him with dedication, integrity, and genuine care — never making it feel anything more but focused on healing and recovery.

Today, my brother has been given a new life — healthier, stronger, and more aware than ever before. This would not have been possible without this incredible team.

They didn’t just save a patient — they saved an entire family from distress and uncertainty.

Our heartfelt thanks, deepest respect, and prayers to Dr. Surakshith, Dr. Rishab, Dr. Kushal Bairoliya, Dr. Archit Pandit, Dr. Vinit Goyal, and the entire Fortis team. We will always remain grateful.

My father underwent a bypass surgery in May 2022 under Dr. Z. S. Meharwal and his team at Fortis. **** *** **** ********** ** ****** ******* **** **** ******** *** *** **** **** **** ********* ***** ***** *** ****** ** ******** **** ***** ******* **** ** ******* ************** ******** ******** ****** *** ******* ***** ****** **** ** ****** *** *** ** ******* *** ******** *** *** ********** *** *** ********* *** ************ ******* ***** ** ********* *** **** ***** **** ******* ** **** *** ** **** ****** ** **** ***** ** **** *** ************ *** ** * **** ****** **** ***** ********* *** ******* *** **** *********

Following the surgery, we were repeatedly assured that the bypass was “successful” and that my father would recover well. For the next three years, during every six- to eight-month follow-up, only routine blood tests were performed. ** ****** ************** ** ******* **** **** ********** Each time, we were told he was doing fine.

In January 2025, while we were in Mumbai for my wedding shopping, my father developed chest pain and breathlessness. A local cardiologist we consulted ***** ******** ** **** *** ***** ****** ******** ****** *** ****** *** ********* ***** ************ *** *** *** ****** *** ******** ** **** ********** ********** ********** *** ***** ***** ***** ************ **** ****** *** ****** ** *** ****** *** **** **** *********** To stabilize my father, angioplasty with stent placement was advised. However, we decided first to refer back to Dr. Meharwal in Delhi. The Mumbai doctor adjusted his blood thinner dosage but understood our hesitation.

In the interim, we arranged an online consultation with Dr. Z. S. Meharwal to get clarity on the situation. ** ********* ** *** ****** ** ******* *** ******** *********** *** ****** ******* ** ** ***** *** ******** *** * ******** *********** He added two more medicines on WhatsApp (done by his PA) * ** **** *** **** *** **** ** ****** *********We then saw him in person in August 2025. At that visit, all follow-up blood tests were first reviewed not by the doctor himself but by his trainee, as the doctor apparently did not have sufficient time to go through the reports in detail. *** ******* *** *** ***** *** *** ******** ***** ** ********* *** ******* ******* ** ******* then were we referred to Dr. Meharwal, who gave us barely ten minutes — more than usual, given that most of the time he merely signs off prescriptions ******* **** ************* Even then, instead of giving us clarity, he only presented two random options: another bypass or a stent. When we told him what the Mumbai doctor had said, he merely concurred with that opinion without adding value or directio** **** *** *** ****** ** ******** ********* ***** *** *** ******* **** *** ************ *** we decided to approach other doctors through a reference in Ahmedabad.*************** *** ****** ** ********* ********* ***** ********* *** ****** *** *********** ****** **** *** ****** *** *** ***** ****** *** ******** ********* **** ****** ************** *** ******** ******* **** *** ********* ******* ********* ****** **** *** ********** **** **** ********* *** ***** ***** ** ***** *** ****** **************** ** *** * **** ** **** ** ********** ************* * **** ** ***** *********** ********** ********** *** **** ** *************** *** ***** ****** ** **** ************ ******* ********** *** ****** ****** *********** ***** ******** ******* *** ******* ********* *** *** ** ******** **** ** ******* ****.****** ******* ** ************* ** ******* ** ************ ********** *** ********** ** ** *** **** **** **** **** *** ***** ********* ******** *** ******** ***** ******* ***** ** ******** * ***** ***** ** **** ***** *** ******* ********* I would never advise anyone to ever go to Dr Meharwal ever if they really care about their loved ones.

Please note - when I visited the hospital and asked for some records as requested by the doctor himself since could not locate his LIMA which he placed 3 years back, everyone was too busy to help , the hospital never gave those reports .. my parents were coming to the hospital and did not bring with themselves all the records but they got no help from the so called team or the records department as well

After a bad experience at the liver department in Apollo Indraprasth, I visited Dr Pankaj Puri for my mother's liver issue after my husband's recommendation. We feel blessed to get a doctor like him. He understands the patient and educates them about the small little things that should be taken care of. We were very much worried before visiting him but he gave us a sense of relief and started my mother's treatment. He is very friendly and listens to every question that you ask and answers it patiently. While my mom went through so many tests including a biopsy, Dr Puri made the whole process smooth and kept assuring us. He respects your financial condition and suggests things accordingly. I feel my mom's liver and health is in safe hands. Nowadays it's very difficult to get a doctor like him. I will strongly recommend him for any kind of gastro or liver-related issues. I am so glad we found a doctor like him. I was facing some gastric issues and took his advice on it. I, my family and friends have decided to visit him for any kind of liver-related or gastro related issues without a second thought. I stay in New Gurgaon and visit him at Okhla but it's all worth it. ** ** *** **** ****** * **** **** *** ** ****

Extremely efficient service with a smile

After a visit to Apollo hospital last month ( to Dr Sanjay Sikka) which was amazing for the slipshod and surly behaviour of the staff, I went with no great expectations to Fortis Esc Heart Institute ( Mouthshut won’t allow me to use the full word ??) , when I went to meet Dr Avi Kumar, to be extremely pleasantly surprised by the whole experience .

From Mithlesh, Dr Kumar’s coordinator, who replied back to me at 10.30 pm! when I messaged him to check on the earliest appointment I could have for my sons bronchitis, to smiling efficient helpful Shobha at the registration desk at the OPD 6th floor , Rakesh Rai who was coordinator on the spot and the efficient young ladies who were concierges on the waiting room floor easing and smoothening all processes, each was so efficient while smiling pleasantly that the experience was a study of sharp contracts with my Apollo experience!

And this was to all the patients and accompanying relatives there, it being a reasonably busy Sat morning .

Very grateful indeed ..

These specific staff members indeed deserve kudos for making a dreaded hospital experience so easy for us all ..