Consult Online

Consult online and grow your practice

Start your own virtual practice with Practo eClinic and consult patients over video, phone and chat
Consult Online

Reach new patients at the comfort of their homes

- Millions of patients ask health queries on Practo. Get discovered by these patients by answering their questions within 24 hours.

- Sign up for paid consultations and chat with patients using the Practo app - share images and documents with them and upload prescriptions to solve their medical problem.

Download the Practo Pro app to get started
Reach new patients

Keep your clinic’s patients engaged

Wow your patients by letting them follow-up with you online

Increase patient retention

Engage with patients after their appointments.

Control follow-ups efficiently

Chat with patients without sharing your personal number. Define your free follow-up duration and more.

Monetise follow-ups

Monetising repeat follow-up interactions by providing patients follow-ups from the comfort of their home.

Get started in 3 simple steps

Download the app

Download the Practo Pro app and go to the consult section.

Complete verification process

Upload your registration and latest degree certificate, and a government-issued ID proof.

Enter your bank details

Add your bank details to receive payments from patients directly, for online consultations.

Hear what our Doctors have to say


Are online consultations legal?

As per MCI guidelines, there are no restrictions on consulting with a patient online.
Today, patients and doctors interact with each other digitally over various mediums. Practo offers a secure, encrypted platform for doctors to connect with patients online. It allows patients and doctors to interact at their own convenience, although, we do recommend patients to not consult online for emergency cases..

Are patients comfortable in consulting online?

Yes! Millions of patients have asked health queries or consulted a doctor online. Online consultation helps patients who lack time or don’t have access to healthcare providers nearby.

How long is an online consultation on Practo?

Online paid consultations on Practo are active for 24 hours i.e. a patient can chat with you anytime within 24 hours of initiating a consultation.

How will I receive payments?

Practo receives payments on behalf of the doctors and settles it on a weekly basis. This is to ensure that you get the final amount (including refunds, if any).

How quickly do I have to respond to patients?

Patients appreciate a quick response. Currently, we let patients know that you’d respond within 24 hours for a free question and within an hour for a paid consultation. If you do not respond to a paid consultation, a full refund is issued to the patient.

Will I receive consultations at midnight?

You will receive a consultation whenever a patient initiates a transaction. For all paid transactions, there is a 24 hour active period. So, if you do get a consultation late at night or during a procedure, you can respond as soon as it’s convenient for you.

What happens if I’m unable to diagnose a patient online?

In a scenario where you believe a physical examination is necessary for you to understand the patient’s medical problem, you can cancel the consultation. The patient will receive a full refund in this case.
Practo Pro app

Download Practo Pro app

A powerful app that lets you manage and grow your practice.

Manage your profile with advanced profile editor

Respond to patient stories for your practice

Provide online consultation to patients

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See patient records from anywhere

Track your clinic’s performance on the go

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