Here’s how Prime hospitals and clinics are delivering an exceptional visit experience:
15 minute wait time
24x7 Instant Booking
Smart Calling System
15 minute wait time
Patient wait time is one of the most critical aspects of overall patient satisfaction. Data shows that a low wait time is very important to a quality patient experience. With Prime, boost the efficiency of your clinic / hospital by seamlessly managing your patients flow, and optimize patient satisfaction by giving them greater control over their time.
Online booking is available 24 hours a day, seven days a week, even when your clinic / hospital is closed. Patients may not always schedule appointments during office hours and with the option of 24x7 Instant booking, they no longer have to! Multiple surveys show, patients prefer the convenience of self booking as the experience is consistent, and predictable every time!
Additionally, by passing on this control to patients, your staff could spend less time over the phone and more time over other administrative tasks.
Get a superior voice calling experience with Prime’s virtual number technology. Practo’s advanced technology allows all calls to your clinic / hospitals to get auto-connected in case of disconnections or failures. If one telecom service provider is experiencing a high call fail rates, Practo technology allows for automatic operator switching, ensuring patient experience is never compromised!
Additionally, all Prime clinics / hospitals also get a secure and private dashboard that stores all call recordings safely for future access.This can only be accessed by the respective clinic/hospital and not Practo.
Patients love it when you check in on them after their visit to the clinic. With the free online follow up feature, your clinic can make sure patient care continues, even after the consultation ends. This is available in all three options: chat, phone call and video call.
Online consults are intended to improve access to care by providing at-home service, efficiently minimising travel and wait time for patients.
Consultation with anyone but the doctor of their choice could spoil the patient experience significantly. Prime assures that the quality of care is not compromised, and it is only provided by the opted physician and no one else.
Trust forms the cornerstone of a productive doctor-patient relationship, and this feature helps build and strengthen it effectively.
Only you have control over your data. Neither Practo employees nor any third-party can access your information for any purpose except as authorized by you. This includes all data safely stored in your private dashboard.
We do not have access to read or view your practice data
We never send marketing promotions to your walk-in patients
Data is never shared with a third party
Doctors can decide what communication is to be sent to their patients
Practices cannot see each other’s data
We follow stringent data policies so that it’s not compromised at any step
The clinic/hospital is charged a one time technology fee the first time a patient uses our technology to connect with the clinic or hospital.
Still need a reason to go Prime? Here’s what patients say about their experience!
Before using Prime, I had to wait at clinics to see a doctor for around 2 hours. But when I found out about Prime and booked an appointment, it took me only 10 minutes!
The best part about booking on Prime is that booking appointments is super easy and I get to save more time. I faced no issues at all!
Very happy with the Prime experience! The wait time at the clinic was exactly what was mentioned on the website, which made it a hassle-free and good experience.
I loved the Prime experience. I will definitely continue using the products and services offered as a part of Practo Prime . It’s a very helpful platform for people!
Join 5000+ clinics & hospitals already on Prime
How does Practo Prime work?
Practo Prime is a technology product designed for clinics and hospitals which lets them deliver an exceptional visit experience to patients. It enables the clinics to provide assured benefits to patients like 15 min wait time, 24*7 instant booking, advanced calling system and assured meeting with the doctor of their choice, amongst other benefits
What does technology fee mean?
Practo charges the clinic or hospital a one time technology fee the first time a patient uses our technology to connect with them. This is valid for the unique connection period, on a rolling basis. Within this period, unlimited repeat appointments are allowed and are not charged for.
What does Practo Prime cost? Are you charging me for patients?
Absolutely not. We charge the clinic/hospital a one time technology fee the first time a patient uses our technology to connect with the clinic/hospital. This one-time fee is valid for the unique connection period, on a rolling basis. Within this period, unlimited repeat appointments are allowed and are not charged for.
With Practo Prime, are you indirectly promising transactions/appointments?
Absolutely not. Practo Prime in no way guarantees any appointments or patients to establishments.
Will Practo Prime help me get more patients?
Absolutely not. Prime is a technology product that helps clinics and hospitals provide accurate and reliable information to patients looking for a healthcare provider. The choice of the healthcare provider and whether or not to book an appointment is completely up to the patient.
How much time do I need to invest to get started?
Subscribing to Practo Prime is simple. Clinics and Hospitals can request a free demo as per their convenience. A representative from Practo will reach out to you within 2 working days for a Practo Prime demo. They will also guide you through the setup process.
Ray and Qikwell Lite were independent software. Why have they been clubbed with Practo Prime?
Ray and Qikwell Lite are still available as independent softwares. They are also available as part of Prime in a package deal that helps provide an exceptional visit experience to the patients while increasing the clinic/hospitals’ efficiency.
What happens to my profile if I don't subscribe to Practo Prime?
Individual doctors and RMPs cannot subscribe to Prime. Only clinics and hospitals can. If your clinic/hospital has not subscribed to Prime, your profile will still be listed on Practo and patients will still be able to search for your clinic/hospital. It will just not have a tag of all benefits that come with Prime.
How do I deactivate Practo Prime?
You can discontinue Prime at any time. Just give a call to your clinic/hospital’s Practo sales representative or reach out to our support team at +91-88805-88999 and we will be happy to help you out.
In case I need help, who do I speak to?
Our customer support team is always ready to help you. You can contact the support team with any queries at +91-88805-88999 or firstname.lastname@example.org.
*Based on responses on a 0 to 10 rating scale by thousands of patients in a recent survey conducted by Practo
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