Amrita ENT Head and Neck Hospital, KPHB

*** ** **** ******** ** ******* *** ******* *** ******* ** ******** Got operated for sinus 3 years ago and so far no issuesThanks to Dr. Greesha mam for her timely treatment

Dr. Greeshma is very Good and definitely recommend her among friends and family.

In this visit, we could not meet the doctor as she was unavailable. We were informed of the same, still we had sutures to be removed and hence we went ahead with meeting another doctor available with them. There are few administrative issues that I wanted to highlight.

1. Carelessness in preparing the documentation: - Names of the patient are typed incorrectly on discharge summaries and reports. We had to leave our documentation there during discharge for correction. When we received the file again after correction, only lab reports were included and discharge summary was missing in it, which was promised.

I asked for discharge summary on the follow-up visit and I was given the same. I was shocked to see the procedure that was performed was incorrectly mentioned in the discharge summary. I tried to show the incorrect procedure name to the person who printed the report. However, they could not understand what is wrong. Finally I had to explain it to the doctor that instead of Ear Exostosis, it was mentioned as rhinoplasty in the discharge summary. Then the doctor had to direct the Registration Clerk to correct the same. The staff must be educated on what procedure is for what so that they can confidently converse with the patients.

In the end, no body apologized for such a mix up, which was very disappointing to see.

Since we had knowledge of the medical terminologies, we could catch the error. How about people who do not know?

2. 80% of the staff at the Facility are Juniors and very new in their jobs. The need for coaching and guidance in customer service is very evident.

3. I also found that the information we are sharing with the staff is not being relayed to the Doctor. I told the staff multiple times that I want to meet the Doctor before she starts the procedure, but I could only see the doctor after all the procedure was done. I was disappointed there too.

Absolute NO.

Hidden Fee: Though the fee says Rs.350/-. It is a mandatory extra 400 bucks (If you go for an ear problem, the first thing you will be advised is Ear cleaning for which they will charge you Rs.400)

Consultation: Can't say whether the Dr. is friendly or not because it only took 2 min. for consultation. The moment I said I have ear pain, Doc checked it with a light for a sec and told me to get the ear cleaned (remember 400 bucks for cleaning?)

Cleaning: They will put some liquid in your ear (Hydrogen peroxide??) and then after 10 min. it will be cleaned with some rotatory kind of device

What went wrong?: *** ******* **** *********** *** ***** ***** *** *** ********* the problem is I was suffering from ear drum perforation and YOU ARE NOT SUPPOSED CLEAN A EAR WITH SUCH CONDITION USING A LIQUID. Once she realized the issue after cleaning, she informed that she thought it was just a minor injury but not a perforation **** ************** Immediately wrote some antibiotics (of-course, available in their indigenous pharmacy) and informed that she might have to conduct a surgery if the perforations wont start to heal in a week

Backup of my claim: I went to the doctor only for a second opinion after I have been informed by another Doc that there might be an eardrum perforation and advised for a scan and warned not to clean it with any liquid beforehand.

Verdict: An absolute No-No for recommendation. *** *** ****** *** ** *** ******* ******* **** ********** *** ***** ***** **** ********** ** *** **** *** ***** **** ******** ** * ******* ********