Fortis Escorts and Heart Institute

After a bad experience at the liver department in Apollo Indraprasth, I visited Dr Pankaj Puri for my mother's liver issue after my husband's recommendation. We feel blessed to get a doctor like him. He understands the patient and educates them about the small little things that should be taken care of. We were very much worried before visiting him but he gave us a sense of relief and started my mother's treatment. He is very friendly and listens to every question that you ask and answers it patiently. While my mom went through so many tests including a biopsy, Dr Puri made the whole process smooth and kept assuring us. He respects your financial condition and suggests things accordingly. I feel my mom's liver and health is in safe hands. Nowadays it's very difficult to get a doctor like him. I will strongly recommend him for any kind of gastro or liver-related issues. I am so glad we found a doctor like him. I was facing some gastric issues and took his advice on it. I, my family and friends have decided to visit him for any kind of liver-related or gastro related issues without a second thought. I stay in New Gurgaon and visit him at Okhla but it's all worth it. ** ** *** **** ****** * **** **** *** ** ****

Extremely efficient service with a smile

After a visit to Apollo hospital last month ( to Dr Sanjay Sikka) which was amazing for the slipshod and surly behaviour of the staff, I went with no great expectations to Fortis Esc Heart Institute ( Mouthshut won’t allow me to use the full word ??) , when I went to meet Dr Avi Kumar, to be extremely pleasantly surprised by the whole experience .

From Mithlesh, Dr Kumar’s coordinator, who replied back to me at 10.30 pm! when I messaged him to check on the earliest appointment I could have for my sons bronchitis, to smiling efficient helpful Shobha at the registration desk at the OPD 6th floor , Rakesh Rai who was coordinator on the spot and the efficient young ladies who were concierges on the waiting room floor easing and smoothening all processes, each was so efficient while smiling pleasantly that the experience was a study of sharp contracts with my Apollo experience!

And this was to all the patients and accompanying relatives there, it being a reasonably busy Sat morning .

Very grateful indeed ..

These specific staff members indeed deserve kudos for making a dreaded hospital experience so easy for us all ..

First of all Dr. Aparna's friendliness towards the patients and attendees is too good, a person will never hesitate to share even a minor issue to doctor and sometime that minor information from patients really help to find the root cause of the disease. *** ** ****** **** *** ***** ********* ** *** ********** ****** very cool and calm by nature.

She hardly took 10-15 minutes to implement the ICD device for my elder brother whereas we were worried that it might took long time.

My brother is doing good and no issues at all so far.

I even consulted over the phone couple of times and she never upset me. Thank you very much for all your help.

We visited Dr Aparna Jaswal initially in July 2019, related to fainting episode of my Father. Since we visited other Cardiologist in other hospitals in Delhi, everyone recommended to go for a Pace maker implantation. So we thought to visit Fortis Escorts once, so Dr. Ashok Seth recommended us to consult Dr. Aparna Jaswal for Pace Maker implantation. So, she did some ******** test and arrived at the conclusion that the patient doesn't need Pace maker at all.

Her attitude is, Doctor should be convinced first if a patient needs a particular treatment/procedure or not is commendable. *** ******* ********* *** *********** *****************

Above all, she is a good human being first than a Doctor.