Amrita ENT Head and Neck Hospital, KPHB

*** ** **** ******** ** ******* *** ******* *** ******* ** ******** Got operated for sinus 3 years ago and so far no issuesThanks to Dr. Greesha mam for her timely treatment

Dr. Greeshma is very Good and definitely recommend her among friends and family.

In this visit, we could not meet the doctor as she was unavailable. We were informed of the same, still we had sutures to be removed and hence we went ahead with meeting another doctor available with them. There are few administrative issues that I wanted to highlight.

1. Carelessness in preparing the documentation: - Names of the patient are typed incorrectly on discharge summaries and reports. We had to leave our documentation there during discharge for correction. When we received the file again after correction, only lab reports were included and discharge summary was missing in it, which was promised.

I asked for discharge summary on the follow-up visit and I was given the same. I was shocked to see the procedure that was performed was incorrectly mentioned in the discharge summary. I tried to show the incorrect procedure name to the person who printed the report. However, they could not understand what is wrong. Finally I had to explain it to the doctor that instead of Ear Exostosis, it was mentioned as rhinoplasty in the discharge summary. Then the doctor had to direct the Registration Clerk to correct the same. The staff must be educated on what procedure is for what so that they can confidently converse with the patients.

In the end, no body apologized for such a mix up, which was very disappointing to see.

Since we had knowledge of the medical terminologies, we could catch the error. How about people who do not know?

2. 80% of the staff at the Facility are Juniors and very new in their jobs. The need for coaching and guidance in customer service is very evident.

3. I also found that the information we are sharing with the staff is not being relayed to the Doctor. I told the staff multiple times that I want to meet the Doctor before she starts the procedure, but I could only see the doctor after all the procedure was done. I was disappointed there too.

In my opinion Dr.Greeshma is absolutely the best doctor I know of. I have suffered with a massive Sinusitis problem over 11 years with a chronic headache and my right nose was completely blocked where I can’t even breathe with it. Last year summer, I caught headache and it was massive couldn’t resist, it’s an absolute trauma for 3 months and more. I saw multiple doctors in Qatar (as I am working in the region over 10years) and used two/ three sets of Antibiotics, but, no relief at all. In the early part of June I was referred to Dr. Greeshma through another doctor who treats my daughter. Believe me, I was at my wits end before I saw Dr.Greeshma. I was so tired and run down. I saw Dr. Greeshma and at sight she suggested me the surgery and only solution for my problem. She was so patient in listening the problem, she understands well, highly qualified *** ***** ********* ***** *** ******** She explained me the problem well that too in an understandable language. I got fully convinced and I have undergone for a surgery immediately after two days and she took utmost care at the surgery and at each follow up. She didn’t suggest me any unwanted tests and accepted all the reports that I was carrying instead of asking to go for the tests again. The best of the Doctor Greeshma is that always she is with a great smile. That gives so much of relief and belief to the patient. It’s the sign of patience, which requires to the patients who comes with an inordinate pain. After the surgery, I feel like I have my life back, my spirits are lifted and I will be forever grateful ** **** ********* ******* **** * ** ***** ***** **** *** ** * ******* ****** ** *** **** ******* A heartfelt thanks to Dr. Greeshma, *** *** ********** *** **** *** I AM SO THANKFUL TO HAVE YOU AS MY DOCTOR. It is well worth it. Anyone looking for a REALLY excellent doctor for ENT problems, Ps. don’t even blink for a second, run (don't walk) to see Dr.Greeshma. Last but not least Like Doctor like staff, they are very courteous and wonderful as well.