Visited Dr. Avi Kumar (Pulmonologist)
I recommend the doctor
Happy with: Doctor friendliness
Extremely efficient service with a smile
After a visit to Apollo hospital last month ( to Dr Sanjay Sikka) which was amazing for the slipshod and surly behaviour of the staff, I went with no great expectations to Fortis Esc Heart Institute ( Mouthshut won’t allow me to use the full word ??) , when I went to meet Dr Avi Kumar, to be extremely pleasantly surprised by the whole experience .
From Mithlesh, Dr Kumar’s coordinator, who replied back to me at 10.30 pm! when I messaged him to check on the earliest appointment I could have for my sons bronchitis, to smiling efficient helpful Shobha at the registration desk at the OPD 6th floor , Rakesh Rai who was coordinator on the spot and the efficient young ladies who were concierges on the waiting room floor easing and smoothening all processes, each was so efficient while smiling pleasantly that the experience was a study of sharp contracts with my Apollo experience!
And this was to all the patients and accompanying relatives there, it being a reasonably busy Sat morning .
These specific staff members indeed deserve kudos for making a dreaded hospital experience so easy for us all ..