Consulted Dr. Parthasarathi Dutta Roy (Dermatologist) for Acne / Pimples Treatment
I do not recommend the doctor
Hoped for better: Value for moneyDoctor friendlinessTreatment satisfaction
The issue is if I explain why I wasn't satisfied, the doctor will write a long explanation of why I am wrong. I've never seen a doctor write such long explanations to prove a patient wrong!
But I feel if my feedback helps somebody else, it's worth reading the long reply the doctor is sure to right.
I went to the doctor because of my recurrent acne and boil problem. He didn't examine the affected area but said that this issue is common. I figured that the doctor is an expert so he did not need to see what the problem is. Then he spent 2 mins writing the medicine and 2 mins telling me to minimize sweets and milk and then 10 mins telling me about chemical peels which is kind of expensive I know of other clinics which offer salicylic peels at Rs 500 per session and his price was triple the cost. . (I understand that he is a celebrated doctor so treatment may be expensive!) My previous dermatologist told me to go for peels only after the pimple subsided but this doctor said there is no such condition.
Then I was asked to buy medicine from the clinic itself by the receptionist which I felt was fishy. No dermatologist has specifically asked that. I refused and went to 10 pharmacies who all said they don't have the medication. Finally a pharmacist told me that that particular doctor prescribes medicine that are expensive and rare so no pharmacy would carry it!
All in all, I was not given much explanation of what's wrong, the medication is impossible to find and I was advised something that some other doctor advised against. So i have no clarity and will have to see another doctor, spend another few hours and another few thousand..
I understand if the doctor didn't find my issue serious enough or had a long line of patients to see, so he could't devote time. But I will not understand if the doctor writes a long essay explaining why I am wrong and he is right. It's highly unprofessional and unheard of! I request you to let it go, you treated me and I gave feedback. Let that be the end.
I'm sure you're a very good doctor so I mean no offense to you.
Dr. Parthasarathi Dutta Roy replied
The issue is that when you give a feed back and tell why you are not satisfied, it is completely your opinion.Then when I give my answer to that, it is my opinion, my point of view. There is no intension to prove anybody wrong. My explanations are backed with logic; I do not write whatever comes to mind. Whether you are right or me would not be judged by either you or me but by the third parties, the viewers.
I am happy that you have never seen a Doctor to write such long explanations. That shows that the Doctor is different in some ways and he cares for his patients. I do not want to be one among the lot. Because of the softness and decency of the Doctors today situation has come to a point where Doctors are getting abused and beaten up in different parts of the country. Doctors are getting abused everywhere inspite of trying their best to save your life. So a message should go to the society that all Doctors are not pushovers. If you attack Doctors it should be given back with interest, and for doing that if you do not like it have no problems. If you are giving a healthy feedback with logic it would be appreciated, but if you write something without logic and just to express your grudge it would be and should be answered. After all you can not write anything and everything comes to your mind in a public platform and expect the other person not to reply. I am really thankful to Practo for providing a space where Doctors can put their point of view and tell their side of the story. When you feel that giving a feedback would help other people to understand the Doctor I also think that my long explanation and feedback would help people to understand the situation.
First of all, for your kind information, hundreds of patients of mine got results with my acne treatments and you yourself must have seen that in the net and that’s why have consulted me. I equally distribute my timings between examining a patient, writing prescription and explaining procedures, so telling that I have given more time to convince you for a chemical peel is totally unfair. For the treatment of acnes I usually follow three steps, first take history and write prescription, second tell you about your diet and third I explain you if any procedure is required(in your case it was Salicylic acid peel). Why did not you mention in your feedback that Doctor has also told you that the chemical peels are not absolutely compulsory but optional, in addition to the medications to enhance the results.You have spoken about Sali peel and also mentioned that it would cost Rs 500/- in other clinics. I am very curious to know where those clinics are, whether you are talking about a Clinic in Bangalore or in any other town or village? Show me a centre in Indiranagar,Bangalore where chemical peelings are done for Rs 500/- I promise you I would give you 6 sessions of Sali peel free of cost. Secondly when you say that another Doctor asked you to do peels after acnes subside, you are not only showing your ignorance about the subject but also putting the Doctor down as well. Salicylic acid peels are done to reduce pimples, what is the use in doing it after the acnes subside? Besides, this is our clinic price which is same for everyone. If you can afford it take it, otherwise leave it, why you want to make a big fuss out of it? Did we force you to take that? I must mention here that you have got a very sensitive nose since you can sniff everything fishy very fast. If the receptionist has asked you to buy the medicines then he is just doing his job. Just imagine at the most what it could be due to? He has just thought from the business point of view, anyway you have to buy the medicines from some pharmacy,so if you buy it from our pharmacy we will get benefited, that’s it. Whats wrong in that? Anyway I have given them a strict instruction, henceforth not to ask anyoneto buy medicines, since some people tend to take it in a wrong way, whether medicines are available outside or not. You have written that you had no clarity and you have to consult another Doctor which would cost you few more thousands,my question is have you taken the medicines I have prescribed and seen the results? If not then why blame the Doctor?You have nobody but yourself to blame just for not trusting the Doctor and following his instructions and that is why thinking another Doctor. I can tell you confidently if you would have followed my instructions you would have definitely got results and would not have to visit another Doctor and spend few more hours and few more thousands.And do you think it needs few thousands to consult a Doctor? It is really unfortunate when you doubt the intension of a reputed Doctor. I had prescribed you a course of antibiotic, a combination cream for your acnes, a non comedogenic moisturizer and an anti-acne face wash. That is what I prescribe my other patients as well with your kind of acnes [Grade-3]. Tell me what extra medicines I have given you and are these medicines very expensive?
To prove yourself right you should not be a liar. I never tell my patients to buy medicines from my centre unless asked. If only they ask me where to get these medicines I may tell them that these are available in the clinic pharmacy itself.Is it wrong to keep some result oriented medicines which has given results to so many of my patients and what can the Doctor do if these are not available in other pharmacies? On the contrary patients are happy that they are getting to buy the medicines in the same place unless people like you who finds everything fishy in every small thing.When you say that one pharmacist told you that this Doctors medicines are costly and rare and we do not keep, do you think that the Pharmacist is seating there to do social work for the society? To answer your sarcastic comment I would again say that yes I am an expert in my field and for that I have spent 10 long years of my life in training. Besides I don’t see anything great in that. When you work in a particular field for a very long time automatically you become expert in that. Softwear people becomes expert in their field,teachers become expert in their field,actors become expert in their field and so on. When you accuse the Doctor that he did not explain things properly I must mention here that In the beginning itself I tell all my acne patients that pimples are due to hormonal fluctuations and there is no complete cure for pimples, only we can keep it under control with medication, what more explanations you expect!
To conclude, I must inform you that this long assay is not for your understandings. I am least bothered about that. If someone decides not to understand things come what may, nobody can help him. This explanation is rather for the public,the viewers and for my regular patients,if they are satisfied with my explanations I am happy. I do not need to learn professionalism from you nor do I need your certificate. I have got enough certificate in my credit from all over the world. All I can say is Doctors devotes time according to the merit of the cases, do not be so impatient and suspicious in nature and do not judge a Doctor only on the basis of a 15 minutes consultation and without seeing the results of his treatment.