Amrita ENT Head and Neck Hospital, KPHB

*** ** **** ******** ** ******* *** ******* *** ******* ** ******** Got operated for sinus 3 years ago and so far no issuesThanks to Dr. Greesha mam for her timely treatment

Dr. Greeshma is very Good and definitely recommend her among friends and family.

In this visit, we could not meet the doctor as she was unavailable. We were informed of the same, still we had sutures to be removed and hence we went ahead with meeting another doctor available with them. There are few administrative issues that I wanted to highlight.

1. Carelessness in preparing the documentation: - Names of the patient are typed incorrectly on discharge summaries and reports. We had to leave our documentation there during discharge for correction. When we received the file again after correction, only lab reports were included and discharge summary was missing in it, which was promised.

I asked for discharge summary on the follow-up visit and I was given the same. I was shocked to see the procedure that was performed was incorrectly mentioned in the discharge summary. I tried to show the incorrect procedure name to the person who printed the report. However, they could not understand what is wrong. Finally I had to explain it to the doctor that instead of Ear Exostosis, it was mentioned as rhinoplasty in the discharge summary. Then the doctor had to direct the Registration Clerk to correct the same. The staff must be educated on what procedure is for what so that they can confidently converse with the patients.

In the end, no body apologized for such a mix up, which was very disappointing to see.

Since we had knowledge of the medical terminologies, we could catch the error. How about people who do not know?

2. 80% of the staff at the Facility are Juniors and very new in their jobs. The need for coaching and guidance in customer service is very evident.

3. I also found that the information we are sharing with the staff is not being relayed to the Doctor. I told the staff multiple times that I want to meet the Doctor before she starts the procedure, but I could only see the doctor after all the procedure was done. I was disappointed there too.

The reason I am writing this feedback is to give ground reality to others so that they can benefit from the services of Dr. Greeshma P. In today's world,

it is really difficult to find right people at the right time and spend your hard earned money efficiently at the right place and get the desired result/outcome.

I had a worse history of ear discharge, it often happens on a regularly basis and would make me feel bad and unconfortable when I am with my family members & friends and at work.

I visited several known ENT specialists in the past but it did not really help - after taking medicines it stops for a while and the same story repeats.

I read about practo on internet and went through profiles of many doctors and after assessing the feedbacks online, I made the decision to go for Dr. Greeshma P to give a try for my problem.

She is an excellent human being, extremely polite and humble. She listens to her patients carefully and helps to make them understand what is the problem and how best it can be cured. I was really impressed in my first visit itself. She got my ear cleaned up and prescribed few medicines for a week or so. Guess what ???

I started feeling the difference after 1 week itself and slowly I realized that my ear discharge problem has gone - it really stopped. I was extremely happy about it. Now it has been more than 2 months since my first visit, there is no more ear discharge, ear almost got dried up :)

Highly appreciated!!!!!!!!! Thanks Dr. Greeshma P for your care and support. Keep up the good work.

From Registered Patient P2831

Thanks