Fortis Hospital, Mulund West

Fortis Hospital, Mulund, Mumbai

Brief History/Overview:

A leading healthcare facility that strives for the betterment of the patients. The vision of these hospitals is “To be a globally respected healthcare organization known for clinical excellence and distinctive patient care”, with the mission of “Saving and Enriching Life”. Fortis Hospital in Mulund, Mumbai is a 5 times JCI accredited. It is a 315-bed hospital providing tertiary care and a range of diagnostics and treatments. Fortis Hospital, Mulund, Mumbai is Maharashtra’s biggest transplant center for multiorgan transplant and is Mumbai’s first advanced with a surgical robot.

Meaning of the Fortis Logo:

The logo of the Fortis brand projects is a symbol of human values such as trust, ethics, service, and quality. The union of the green color hands and a red dot represents Fortis’ path to healthcare. The green color of hands represents compassion, nurturing, generosity, wellbeing, and health. The red dot stands for energy, spirituality, courage, and a symbol of good luck.   

Admission Process:

• To admit a patient in the Fortis, one should get an admission note from the doctor and need to give it to the admission counter.
• If the patient is insured, then the patient will be sent to the insurance desk.
• A Unique Identification Number [UID] will be generated which can be used to save all the medical records of the patient by the hospital for future reference.

Discharge Process:

• The discharge process will be handled by the respective IP co-ordinators.
• The unused medicines will be returned, and a discharge summary will be prepared by the concerned department.
• If any discharge medicines or medical devices are prescribed, then the doctor will explain how to use them.
• Finally, the bill will be handed over to either patient or caretaker. 

Guideline for Visitors:

• At the time of admission, passes for visitors will be issued and all the visitors are requested to wear these passes while on the premises of the hospital.
• For the safety of the patients, the visitors are limited during visiting hours.
• Visitors under 12 years old are restricted on patient floors to protect children from any infections.
• Before & after visiting, sanitation of hands is mandatory.
• Mobile phone use is prohibited in the areas where patient monitoring & medical equipment are in operation. 

Patient & Attendant Responsibilities:

• Provide complete and right information including full name, address, date of birth, name of the insurance company, past illness, and medical details.
• Updating the doctors and nurses about the effectiveness of the treatment or operation.
• Should bring only necessary items to the hospital, leave valuables at home.
• By hospital rules and safety regulations, noise levels must be as low as possible while talking or attending a phone call.
• The attendant or patient handles keeping appointments on time. If not, call the doctor or hospital. 

Patient & Attendant Rights:

• Being a patient or caregiver, you have the right to be treated with respect, dignity, and compassion in a safe and clean environment.
• Protection to your privacy and confidentiality in treatment options, and examinations.
• A clear and detailed explanation by the doctor about the diagnosis, benefits, and risks of each treatment.
• Protection from physical mistreatment and carelessness.
• Either patient or attendant can request a copy of their medical records. 

Location Selector in Mumbai:

• Fortis Hospital, Mulund - Mumbai
• Fortis S.L.Raheja, Mahim - Mumbai
• Fortis Hospital, Kalyan - Mumbai
• Fortis Hiranandani, Vashi - Mumbai

Hospital Speciality:

• Cardiac surgery
• Oncology
• Orthopaedic & Joint replacement
• Urology
• Neurosurgery
• Gastro sciences
• Critical care
• Bariatric & Metabolic surgery
• Blood disorders
• Breast surgery
• Cosmetology 

Hospital Facilities:

• International patient care
• Pharmacy
• Operation theatres
• Ambulance service
• Blood banks
• Diagnostic center
• ATM services
• Car parking
• Cafeteria
• Security
• IP manager
• Linen, and Laundry
• Housekeeping
• Allied service manager, OP manager, Guest relation manager  

Visiting hours for in-patient wards:

• In-wards - 10 am to 11 am
•                   4 pm to 7 pm
• ICU - 11:30 am to 12:30 pm
•           4:30 pm to 5:30 pm
• Emergency services - 24 hours