Amrita ENT Head and Neck Hospital, KPHB

*** ** **** ******** ** ******* *** ******* *** ******* ** ******** Got operated for sinus 3 years ago and so far no issuesThanks to Dr. Greesha mam for her timely treatment

Dr. Greeshma is very Good and definitely recommend her among friends and family.

In this visit, we could not meet the doctor as she was unavailable. We were informed of the same, still we had sutures to be removed and hence we went ahead with meeting another doctor available with them. There are few administrative issues that I wanted to highlight.

1. Carelessness in preparing the documentation: - Names of the patient are typed incorrectly on discharge summaries and reports. We had to leave our documentation there during discharge for correction. When we received the file again after correction, only lab reports were included and discharge summary was missing in it, which was promised.

I asked for discharge summary on the follow-up visit and I was given the same. I was shocked to see the procedure that was performed was incorrectly mentioned in the discharge summary. I tried to show the incorrect procedure name to the person who printed the report. However, they could not understand what is wrong. Finally I had to explain it to the doctor that instead of Ear Exostosis, it was mentioned as rhinoplasty in the discharge summary. Then the doctor had to direct the Registration Clerk to correct the same. The staff must be educated on what procedure is for what so that they can confidently converse with the patients.

In the end, no body apologized for such a mix up, which was very disappointing to see.

Since we had knowledge of the medical terminologies, we could catch the error. How about people who do not know?

2. 80% of the staff at the Facility are Juniors and very new in their jobs. The need for coaching and guidance in customer service is very evident.

3. I also found that the information we are sharing with the staff is not being relayed to the Doctor. I told the staff multiple times that I want to meet the Doctor before she starts the procedure, but I could only see the doctor after all the procedure was done. I was disappointed there too.

In my opinion Dr.Greeshma is absolutely the best doctor I know of. I have suffered with a massive Sinusitis problem over 11 years with a chronic headache and my right nose was completely blocked where I can’t even breathe with it. Last year summer, I caught headache and it was massive couldn’t resist, it’s an absolute trauma for 3 months and more. I saw multiple doctors in Qatar (as I am working in the region over 10years) and used two/ three sets of Antibiotics, but, no relief at all. In the early part of June I was referred to Dr. Greeshma through another doctor who treats my daughter. Believe me, I was at my wits end before I saw Dr.Greeshma. I was so tired and run down. I saw Dr. Greeshma and at sight she suggested me the surgery and only solution for my problem. She was so patient in listening the problem, she understands well, highly qualified *** ***** ********* ***** *** ******** She explained me the problem well that too in an understandable language. I got fully convinced and I have undergone for a surgery immediately after two days and she took utmost care at the surgery and at each follow up. She didn’t suggest me any unwanted tests and accepted all the reports that I was carrying instead of asking to go for the tests again. The best of the Doctor Greeshma is that always she is with a great smile. That gives so much of relief and belief to the patient. It’s the sign of patience, which requires to the patients who comes with an inordinate pain. After the surgery, I feel like I have my life back, my spirits are lifted and I will be forever grateful ** **** ********* ******* **** * ** ***** ***** **** *** ** * ******* ****** ** *** **** ******* A heartfelt thanks to Dr. Greeshma, *** *** ********** *** **** *** I AM SO THANKFUL TO HAVE YOU AS MY DOCTOR. It is well worth it. Anyone looking for a REALLY excellent doctor for ENT problems, Ps. don’t even blink for a second, run (don't walk) to see Dr.Greeshma. Last but not least Like Doctor like staff, they are very courteous and wonderful as well.

The reason I am writing this feedback is to give ground reality to others so that they can benefit from the services of Dr. Greeshma P. In today's world,

it is really difficult to find right people at the right time and spend your hard earned money efficiently at the right place and get the desired result/outcome.

I had a worse history of ear discharge, it often happens on a regularly basis and would make me feel bad and unconfortable when I am with my family members & friends and at work.

I visited several known ENT specialists in the past but it did not really help - after taking medicines it stops for a while and the same story repeats.

I read about practo on internet and went through profiles of many doctors and after assessing the feedbacks online, I made the decision to go for Dr. Greeshma P to give a try for my problem.

She is an excellent human being, extremely polite and humble. She listens to her patients carefully and helps to make them understand what is the problem and how best it can be cured. I was really impressed in my first visit itself. She got my ear cleaned up and prescribed few medicines for a week or so. Guess what ???

I started feeling the difference after 1 week itself and slowly I realized that my ear discharge problem has gone - it really stopped. I was extremely happy about it. Now it has been more than 2 months since my first visit, there is no more ear discharge, ear almost got dried up :)

Highly appreciated!!!!!!!!! Thanks Dr. Greeshma P for your care and support. Keep up the good work.

From Registered Patient P2831

Thanks

Absolute NO.

Hidden Fee: Though the fee says Rs.350/-. It is a mandatory extra 400 bucks (If you go for an ear problem, the first thing you will be advised is Ear cleaning for which they will charge you Rs.400)

Consultation: Can't say whether the Dr. is friendly or not because it only took 2 min. for consultation. The moment I said I have ear pain, Doc checked it with a light for a sec and told me to get the ear cleaned (remember 400 bucks for cleaning?)

Cleaning: They will put some liquid in your ear (Hydrogen peroxide??) and then after 10 min. it will be cleaned with some rotatory kind of device

What went wrong?: *** ******* **** *********** *** ***** ***** *** *** ********* the problem is I was suffering from ear drum perforation and YOU ARE NOT SUPPOSED CLEAN A EAR WITH SUCH CONDITION USING A LIQUID. Once she realized the issue after cleaning, she informed that she thought it was just a minor injury but not a perforation **** ************** Immediately wrote some antibiotics (of-course, available in their indigenous pharmacy) and informed that she might have to conduct a surgery if the perforations wont start to heal in a week

Backup of my claim: I went to the doctor only for a second opinion after I have been informed by another Doc that there might be an eardrum perforation and advised for a scan and warned not to clean it with any liquid beforehand.

Verdict: An absolute No-No for recommendation. *** *** ****** *** ** *** ******* ******* **** ********** *** ***** ***** **** ********** ** *** **** *** ***** **** ******** ** * ******* ********

we have approached Dr. Greeshma P, for adenoid/ tonsil surgery, after investigation, came a conclusion, that here is a need for surgery and quoted for 50,000 (fifty thousand all inclusive), As we have insurance, **** **** **** * ****** ***** ** *** ********* ******* *** got an approval for 57,000, with an additional of 10050 as copay. At the time of discharge, they demanded to pay more than what was initially quoted, saying as tax deduction.

I was surprised on seeing the bill raised to Insurance company, **** **** ********* *** ********* ***** **** *** ********* **** ** *** **** ***** ******** ** ********* ********

I was being asked to pay 10000, whereas the surgery estimate itself is 50000. * *** ******* (felt emotional as it is a matter of health and did not utter a word for the excess pay). Not even the top notch corporate hospitals quote as high as Amrita Hospital. ****** ******** *** ******** ** **** **** ******* Doctor need to strict to their words.

I had consulted with Dr.Greeshma for a sudden loss of hearing that my father experienced recently. He woke up one day with a cracking sound in one ear (continuous krrrr krrrr sounds) and his hearing from that ear stopped almost completely. I got to know about Dr.Greeshma from Practo. She was very patient in hearing about my dad's issue and then suggested tests and treatment in a phased manner. She was frank saying that there is a 80% chance of recovery but I cannot guarantee 20%. Initially the treatment did not yield results and she told us that this is the most we can do, and that sometimes it takes more than 15 - 20 days to see the effect. Frankly speaking I was dejected, but after a few days my dad's hearing started improving and after a month the crackling sound was totally gone and his hearing also recovered significantly.

After this incident I came to know that one of my relatives had faced a similar issue and the doctor did not advise him properly and he lost his hearing and is living with the crackling sound for a few years now.

So we are really thankful to Dr.Greeshma for her timely advise and treatment which helped !! I also got to know from a few colleagues that even they had consulted her and had positive experiences.....

****** ********* ** **** *** she is bit hurry don't know the reason for that so she couldn't have time to explain why the problem comes and how to take care of that.Hospital staff/nurse not at all following the appointment timings. they simply ignored practo appointment timings. whoever comes simply they are writing Thier names in seperate book and they sending them in sequence that's completely wrong. I was waited more than one hour which I doesn't like. when i booked the appointment why should i wait for sequence. very less staff so all the burden on few people only. Same nurse will take the appointment,give the medicines from medical shop,and sends you to the doctor.