Fortis Escorts and Heart Institute

After a bad experience at the liver department in Apollo Indraprasth, I visited Dr Pankaj Puri for my mother's liver issue after my husband's recommendation. We feel blessed to get a doctor like him. He understands the patient and educates them about the small little things that should be taken care of. We were very much worried before visiting him but he gave us a sense of relief and started my mother's treatment. He is very friendly and listens to every question that you ask and answers it patiently. While my mom went through so many tests including a biopsy, Dr Puri made the whole process smooth and kept assuring us. He respects your financial condition and suggests things accordingly. I feel my mom's liver and health is in safe hands. Nowadays it's very difficult to get a doctor like him. I will strongly recommend him for any kind of gastro or liver-related issues. I am so glad we found a doctor like him. I was facing some gastric issues and took his advice on it. I, my family and friends have decided to visit him for any kind of liver-related or gastro related issues without a second thought. I stay in New Gurgaon and visit him at Okhla but it's all worth it. ** ** *** **** ****** * **** **** *** ** ****

Extremely efficient service with a smile

After a visit to Apollo hospital last month ( to Dr Sanjay Sikka) which was amazing for the slipshod and surly behaviour of the staff, I went with no great expectations to Fortis Esc Heart Institute ( Mouthshut won’t allow me to use the full word ??) , when I went to meet Dr Avi Kumar, to be extremely pleasantly surprised by the whole experience .

From Mithlesh, Dr Kumar’s coordinator, who replied back to me at 10.30 pm! when I messaged him to check on the earliest appointment I could have for my sons bronchitis, to smiling efficient helpful Shobha at the registration desk at the OPD 6th floor , Rakesh Rai who was coordinator on the spot and the efficient young ladies who were concierges on the waiting room floor easing and smoothening all processes, each was so efficient while smiling pleasantly that the experience was a study of sharp contracts with my Apollo experience!

And this was to all the patients and accompanying relatives there, it being a reasonably busy Sat morning .

Very grateful indeed ..

These specific staff members indeed deserve kudos for making a dreaded hospital experience so easy for us all ..

We visited Dr Aparna Jaswal initially in July 2019, related to fainting episode of my Father. Since we visited other Cardiologist in other hospitals in Delhi, everyone recommended to go for a Pace maker implantation. So we thought to visit Fortis Escorts once, so Dr. Ashok Seth recommended us to consult Dr. Aparna Jaswal for Pace Maker implantation. So, she did some ******** test and arrived at the conclusion that the patient doesn't need Pace maker at all.

Her attitude is, Doctor should be convinced first if a patient needs a particular treatment/procedure or not is commendable. *** ******* ********* *** *********** *****************

Above all, she is a good human being first than a Doctor.

Dr Saab, This is Shirish Sambre. I profusely wish to thank you for excellent manner in which my Angiography was successfully carried out by you this morning. I wish to put on record our appreciation of your efforts, your professional acumen and expertise that we experienced today. We also wish to thank your team and staff at Fortis Escorts, as well for their precision team work and methodolgy. We particularly like to thank Sapna mam for her dedicated efforts and cooperation all through. We wish and pray that you continue to serve well this noble cause for humanity, for long time to come. We wish you success in all your activities. Thanks once again. With Regards

First of all Dr. Aparna's friendliness towards the patients and attendees is too good, a person will never hesitate to share even a minor issue to doctor and sometime that minor information from patients really help to find the root cause of the disease. *** ** ****** **** *** ***** ********* ** *** ********** ****** very cool and calm by nature.

She hardly took 10-15 minutes to implement the ICD device for my elder brother whereas we were worried that it might took long time.

My brother is doing good and no issues at all so far.

I even consulted over the phone couple of times and she never upset me. Thank you very much for all your help.

Dr. Nishith is an extremely responsible and benevolent human. He seriously lived our problem vicariously and helped us as much as he could. Not even once did he make us feel bad or lost about anything. Very quick turn around time, availability on call, complete explanation of treatment and results, absolute clarity on the risks involved for the patient. We are eternally thankful to Dr. Nishith for his honest service. He is a great listener, well-quipped doctor and a very very kind human. Only blessings for him.

Just cannot miss to thank Ms. Sapna Rawat. Ms. Sapna is an epitome of kindness and professionalism. 100% commitment to the patients. She is always on her toes and never frowns on anything. We are just blessing them both for all the honest work they do. Wish them great luck!

I took a consultation for my mother who is 82 years old and has a persistent mount ulcer problem. Doctor listened carefully, examined and advised medication along with tests. when I shared test reports, he immediately advised for admitting her to hospital as her HB came down to alarming levels. we went to hospital and the doctor ther also said that it is good that we came there early and said that whoever doctor has advised us is very knowledgeable doctor. Dr Akshay also gave us good post reports advice and helped us a lot in explanation. I thank him for his insight and valued support.

Dr. Ashok Seth and his team was god sent for us. My father had appeox 97% blockage in his 3 arteries. Along with that he was a heart patient, diabetic and had ENT issues. High cholesterol and BP was a common risk. There were a lot of complications during the surgery. We got three stunts done in the process. But throughout the doctor and his team were extremely patient and empathetic with us. They handled the operation successfully. Their capabilities are top notch and they are world class surgeons for us. Also, they guided us through the right path for future surgeries and medication rather than taking a n expensive route. We were blessed we found him when we needed him the most.

Experience was very good.. special thanks to Mrs Sapna Rawat for her kind, warm demeanor..

I’m exceedingly satisfied with your professionalism and commitment to excellent nursing care.Thank you so much for your early diagnosis and treatment.You made my well-being your primary focus, and I was always satisfied with the care you provided.The medications are helpful, and I’d like to tell you that my pain is now a thing of the past. Thank you for being so kind and caring.This is just a quick note to let you know that the medications you prescribed are providing great relief.

My brother was admitted in this hospital for headache n 103.8 fever n directly moved to ICU, ***** ** *** *** ******* *** ***** ********* *** ******** ***** *** ***** ***** * ******** ** * **** *** **** ** ***** ** ***** ** *** ******* **** *********** ******* ** ** ****** * *** **** ** * ***** **** *** *** *** **** ** * **** *****

*** ******* *** ******* ***** ****** ****** * ****** ******* *** ******** ** *** **** ** ***** ****** **** *** * **** *** ***** *** *** **** ******** **** ****** ** **** *** * ****** ****** ** *********

To add to the problem ICU nurses purposely through away the nurse calling remote so that the patient doesn’t call them. They hang up the landline so that the family cannot ask for updates. They do not help the patient to eat or drink in the ICU, **** ***** **** *** **** **** **** *** ******* **** ***** **** ** *** **** ***** ***** * *** *********** ***** ** *****

my brother was treated this way for 3 days and no one is ready to take the responsibility!

Who should we B L A M E.. i tried to ask help from Patient support department, but they are too busy to even answer the calls and on weekends the whole hospital is running on the support of interns.. senior doctors do not answer the call.

Are you sure you want to get yourself or your family member treated here??? Please think twice before coming to this hospital