Khandwalas Eye Hospital, SV Road

My recent experience was quite disappointing. During the consultation, the doctor seemed preoccupied with other matters, which left me feeling unheard and unattended. I had hoped for a more engaged interaction—where the doctor would take the time to sit down, listen, and clearly explain the necessary details.

While I understand this was a free consultation, that should not compromise the quality of care or the basic courtesy of attentiveness. ************** *** ********* **** *** ********** **** ********* ********* **** ********** **** ******* ******* *****

Another concern was that the person accompanying the patient was asked to wait outside. In many situations, having someone present is important—not only for emotional support but also for understanding the medical advice and next steps clearly. On top of that, the consultation space felt very congested, which added to the overall discomfort.

Additionally, an eye drop was administered for pupil dilation, but there was no explanation offered about its effects, no basic questions about how my vision felt afterward, and no guidance on post-care precautions. This lack of communication is concerning, especially when patient safety is involved.

**** *** ** *** **** **** ******* ************* ***** **** **** ******* ** ********* **** **** ** ********** ************** ******* ***** I urge medical claim providers to reassess their association with such clinics, as experiences like these chip away at the trust patients place in the healthcare system.

While I know this feedback may not bring immediate changes, I believe it’s important to voice my concerns in the hope that it contributes to some level of accountability and improvement.

Dr. Hetal Doshi is one of the most compassionate doctors i have come across. Her knowledge is deep,her diagnosis is on the dot & her treatment is very effective. Her approach is very practical and she puts her patients comfort & ease before all else. I was so calm ,no nervousness ,no anxiety which i generally suffer from at a clinic! Her post treatment care is very reassuring. Thankyou Dr. for a comfortable & successful treatment .

Right from the arrival to the clinic till leaving the whole clinic was so well organized.

Dr Hetal was so professional and explained the procedure in details.

The procedure was handled with utmost care and hygiene,I could not feel any pain during the treatment.

Thank you Dr Hetal Doshi.

Dr Hetal Doshi madam , the dentist is perfectionist . She is highly meticulous and full of love affection while treating her patients. I feel Divine is working through her hands . I am fortunate enough to have come to know about this wonderful lady doctor .

Blessings from Heavens

Doctor made me so comfortable with the stess i was in and the treatment was superb. The staff is so warn and friendly and blend with humbleness. Touched upon each gesture. Already recommended on social groups .......perfect place and in perfect hands🙏🏻

Apeksha Purohit

Great experience as a first timer.Doc and staff are very helpful and friendly.Dr.Mayank Khandwala combines expertise and a willingness to listen and discuss.Explained about the treatment in detail.He ensured I had a smooth prep,surgery and follow up .satisfied with overall experience

HIGHLY RECOMMEND

Dr Hemangi Jhaveri is amazing person,She is very caring , genuine,so humble ,very good listener.I m very happy under her guidelines and genuine treatment.Its worth to connect with her ,Highly recommend.

She is always smiling , after seeing her n her smile my all pain n sorrows go away , my complaints no more .

Love to meet her again n again , she cared for me like my elder sister ,very appreciated . Love U my Dr .

I was hesitant at first but the assurance of the doctor made me feel comfortable. The surgery was a success and I am thankful to the doctor. It was a painless surgery and I would recommend him to all those people who are looking for doing cataract surgery.

They hv no respect towards patients, to talk they asked the patient to leave in between.

I was asked to leave in between because I requested for one therapyist as I’m comfortable with the smse staff. They don’t agree to patients Request

Doctor decides n talks in a rude tone.

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She has zero respect for patients and tone of talking was as loud as she could be.

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Dr hetal Doshi treats patient well.

She listens and understand the concerns.

She has soft hand to treat dental issues with almost no pain.