Consulted Dr. N Shailaja (Gynecologist) for Family PlanningPre-Pregnancy Counselling
I do not recommend the doctor
Hoped for better: Treatment satisfaction
I am not satisfied with the hospital behavior.
Doctor was friendly and supportive in explaining the process and health issues. She asked me to get two tests done, without unnecessarily making the list long. I visited her on Sunday and they have a follow up of policy of 5 days. I got my reports on Wednesday and booked a follow up appointment with her for Friday at morning 8:30 am. They re-scheduled the appointment on the same day for 10:30 due to some emergency at their end. I am a working person and it was not possible for me to visit the doctor at 10:30 am as I had an important meeting which couldn't be cancelled/ postponed at the end moment. So I requested the staff to please connect me to the doctor over the call at the same time, as it was only a follow up visit and I just wanted her opinion on my reports but they denied. Had there been some issue with the report, I would have taken another appointment to visit her. I do not understand what is the harm of connecting the patient with the doctor over the call at the re-scheduled time, when it is simply a follow up visit and that discussion would hardly take 5 minutes. But they did not agree, they said we don't do that. I requested and told them that they are the one who re-scheduled the appointment at the end moment, then they said they will check with the doctor and get back to me, which they didn't. I have been following up regularly with them but they are just not ready to connect me with the doctor.
My follow up time is also expired and now why shall I pay Rs 600 again to just get my reports checked, which was a part of the follow up process, which they re-scheduled at the end moment and then even after so much of request, didn't connect me to the doctor. I am still calling them, but they are just not supportive and helpful.
I want to go ahead with the doctor for my treatment as she, in person, is a good doctor in explaining health issues but if this is how the hospital behavior is, I would definitely not go ahead with it. As they don't let the patient talk to doctor **** ****** ** ***** ****** **** ** ******** ****** Or I don't know if that's Doctor's call.
I am still waiting for the hospital t get back to me.