Dr. Chitra Sankar replied
Thank you for your feedback. Let me assure you that your feedback has been well taken. The same was conveyed to you when I reached out to talk to you last week. Our therapists are well qualified and experienced in dealing with children with developmental difficulties. If it seemed like one of them was insensitive, pl accept our apologies.
We did call you several times after the initial 5 days for report discussion, but your number was not reachable, there was no response or switched off. I myself called you several times to get the same response, you were not reachable. I finally managed to reach you after trying several times on different days.
When we meet again for report collection, it is a standard follow up practice to enquire how the child has been and if there has been any changes since the last meeting. Many parents report changes in two months, improvements or other difficulties. The same follow up question was asked, perhaps misunderstood.
Also depending on the distance to our centre from their homes, parents many times opt to go for centres closer to their homes for therapy while continuing to follow up regularly with us. We help them by giving address of other centres closer to their homes as we know it is impossible for people to travel long distances in Bangalore traffic. The same was suggested to you considering the distance. If we do not have any centre known to us in a particular area, we ask parents to also look for such therapy centres close to their residence so that no further delay takes place in accessing therapy that is needed. We keep a database of such centres in and around Bangalore and also in other cities and towns.
If we are able to help anyone in any way we do so to the best of our professional ability and we are one of the centres ( except for trust or Govt. hospitals like, Institute of speech and Hearing, SSK or NIMHANS) most reasonably priced for all assessments and therapies and offer flexibility of payment options namely online payment, payment by session for our therapy sessions and unlike many centres who collect payment in advance for whole year, for several months, etc. Our assessments are standard universal practices and all our staff who carry out assessments have masters degrees from reputed Universities. Once again thanks for your feedback and the opportunity to clarify from our side.
If you have any queries, pl do not hesitate to contact us. Best wishes.