Gubbis - Centre For Endoscopy, Colonoscopy And Gastroenterology, Vijayanagar

Doctor,

I brought my mother Rani on 22nd Dec 2021 and gave you a verbal background ,despite the patient being right infront of you .

You did not examine her nor enquired for her past reports.

You jumped on your diagnosis ** **** ** ****** ********* " Antral Gastritis and Duodentis".

On the 1st visit itself , you suggested an endoscopy for the upper GI .

We agreed and endoscopy was performed on 25th Dec 2021 ,anticipating you will find the problem .

However , you cited red patches in antrum and duodenum and suggested a biopsy on them to rule out the infection by H.pylori.

Biopsy results on 27th Dec revealed no existence of H.pylori.

In the meanwhile , you asked us to get Chest CT scan and Abdomen CT scan (IV & Oral contrast) and insisted we get the report done by Dr.Raghu at Spectrum.

With no questions , we got the CT scans done on 26th Dec 2021.

Again in the CT scan , doctor had no specific findings inclusive of H.pylori.

with all these, what is your diagnosis ? I am still wondering ,with all these done , what is your diagnosis? we are left no where !!!

**** ********* **** ********* ******* * ** ***** *** *** **** *** ******************** * ****************** ******* ** ********* * ****** *** ** **** ******* * ******** ** ******* *** ********* *

Please provide a clear explanation as to why these were performed before your initial diagnosis .

The turbulence and the anxiety we have gone through since we visited you is unexplainable !

To top it , we spent Rs3750 (endoscopy)+Rs5000(biopsy)+Rs12500(CT scans)!!!!!

Even before we can see you in your clinic , you collect your fee of Rs750 , this is strange.

When i write an email asking for a justification , you don't ,instead write long text messages and insist i pick your call .***** ******* * ****** ************* * ********* ******* ************ * *** *** ****** ** ****** *** *** *** ********* ******* * **** ****** **** ******** *********** **** **** * ****** ** ****** ************************************* ****** * ******* ******* ** **** ********* *** ********* *

There are times when I don't even learn my lessons the hard way ....despite running into hospitals so often, I take life too light..the chalta hai attitude.

The last 4-5 months have been miserable on the health front not knowing what is really wrong...unable to find out what the issue is...I still pulled along work (I'm sure I have a whole lot of angry parents on my list for being irregular, cancelling out sessions....and what not)

Today after so long...I feel I've seen light .

Thanks to Dr Aravind Gubbi for being so patient, kind, warm and just everything in listening to me.

The biggest mistake I've been making all along was the kind of food I've been eating..(Eating out/eating junk and just everything that would never agree with my system and all this after losing the gall bladder and still not being cautious)

All he told me was to make changes in dietary plans and exercise. No tests at all...I am glad I made a visit to his clinic....I feel no fear of tests and just a few changes will help me be on the right track...

Thank You Dr Aravind Gubbi..you've been a blessing and appa and amma are just so relieved after meeting you :)Ever so grateful !!!

~ Divyaa

*** ******* ***** ** *** ** *** **** ******* * **** ***. He explains the health condition in detail, recommends possible treatment options. He explains the procedure in detail and ensures that the patient understands it cooperates. His explanation is such that even the complex procedure seems like a simple one.

I have never seen a doctor sterilizing the equipment. He takes utmost care in sterilizing them.

Follows up with the patient on what's app and responds to the queries at the earliest.

*** **** ********

*** ****** ** **** ** *********explanation of the disease and treatment but i was completely dissatisfied with the behavior of the staff. As a matter of fact, they completely lack in Politeness & attentiveness towards the customers/patients and also they are rude too.

In addition, as suggested by doctor, i have visited after three 3-days to show the reports but when i entered/asking about the Doctor, without seeing towards me, 'Pay 250 and Sit there' and in the meantime, they are busy with facebook/whataspp. I asked why the 250 ? - staff paying more attention to phone, got response 'Consultation Fee' and i denied to pay, but said will check with Doctor let you know. On the 11th of Dec, i have waited 1 hour, still i did not get any response from the staff as left the Clinic.

Mr. Arvind sir, i am sorry to say this but i was completely felt dis-respected and i request to advise the staff to speak with polite tone and using words 'Please', 'Thank you'.