Dr. Saumya Shetty

Thank you so much ! It makes our day to hear that we were able to provide you best service

Dear Shaksham Shekhar, Thank you for taking the time to share your feedback and for visiting Roots Skin Clinic again. We truly value every patient’s opinion, and we take all feedback seriously as it helps us improve our services. We would like to clarify that at Roots Skin Clinic, every patient goes through a structured consultation process. Initially, our nursing team collects basic details such as skin type, primary concerns, and relevant medical history (including any general health issues such as liver, kidney, or other conditions). This information is documented in a consultation form to help the doctor better understand your overall skin and health profile. Following this, the doctor conducts a thorough and detailed consultation, including proper examination and guidance regarding lifestyle, diet, stress, and treatment planning. In conditions such as premature whitening, we make it a point to explain clearly that results depend not only on medications but also on long-term lifestyle and overall health management. Our aim is always to provide complete clarity and realistic expectations. We also have a pharmacy support team that guides patients in detail on how to use the prescribed medications correctly, so the treatment is followed properly and safely. Regarding follow-ups and feedback calls—these are done purely as part of patient care and only to ensure that the patient is doing well, using the medications correctly, and seeing improvement. It is never intended to cause discomfort. However, we completely respect your preference, and we will refrain from contacting you further. Lastly, we would like to assure you that any additional treatment options are only suggested as recommendations for better outcomes and are never forced. Patients are always free to continue only with medications if they prefer. Thank you once again for your feedback. If you ever have any doubts or would like further clarification, you are always welcome to visit us. Warm regards, Team Roots Skin Clinic