Apollo Hospital, Sowcarpet

(14 patient stories)

Chennai

Multi-Speciality Hospital

•

2 Doctors

Common questions & answers

Q: What are the Visiting hours for IPD Patients?

A: 11am to 12 noon, 5pm to 7pm

Q: Does the Hospital have a Cafeteria?

A: Yes

Q: Visiting Guidelines for ICU?

A: For visiting ICU, one should sanitize the hand and wear disposable shoe cover. 1 person at a time and only with pass is allowed.

Q: What is the Admission Process?

A: Patient has to collect admission note from the doctor and submit into admission counter. They will follow up with the patient and if the patient has insurance first patient has to go the insurance desk, check his room category.

Q: How can I get a discharge summary?

A: Discharge summary is handed over to patient/relative at the time of discharge.

Q: Can a family member spend a night with the Patient? Will this be at an extra cost?

A: One attender is allowed without any extra cost

Q: Does this Hospital provide International Patient Services?

A: Yes

Apollo Hospital, Sowcarpet, Chennai

Brief History:

Apollo City Center Hospital has become a multispeciality hospital on public demand at Sowcarpet, Chennai. This hospital has excellent diagnostic services and the treatment available is of international standards in specialties such as cardiology, neurology, orthopedic, gynecology, dermatology, gastroenterology, etc. Recently antenatal and physiotherapy have also been added to the services provided. The consultants and other support staff are highly experienced and trained with several years of expertise.

Center of Excellence:

Neurology
Neurosurgery
Oncology
Emergency care
Orthopedics
Gastroenterology
Robotic surgery

Other Specialties:

Pathology
Allergy and Immunology
Anesthesiology
Dermatology
ENT
General surgery
ICU
Internal medicine
Microbiology lab
Nephrology
Nuclear medicine
Urology
Obstetrics and Gynecology
Ophthalmology
Pediatrics
Physical medicine
Plastic surgery
Psychiatry
Pulmonology
Radiology
Transfusion medicine
Vascular and non-vascular intervention

Admission Process:

To admit a patient, one should get an admission note from the doctor and need to give it to the admission counter.
If the patient is insured, then the patient will be sent to the insurance desk.
A Unique Identification Number [UID] will be generated which can be used to save all the medical records of the patient by the hospital for future reference.

Discharge Process:

The discharge process will be handled by the respective IP co-ordinators.
The unused medicines will be returned, and a discharge summary will be prepared by the concerned department.
If any discharge medicines or medical devices are prescribed, then the doctor will explain how to use them.
Finally, the bill will be handed over to either patient or caretaker.

Guideline for Visitors:

At the time of admission, passes for visitors will be issued and all the visitors are requested to wear these passes while on the premises of the hospital.
For the safety of the patients, the visitors are limited during visiting hours.
Visitors under 12 years old are restricted on patient floors to protect children from any infections.
Before & after visiting, sanitation of hands is mandatory.
Mobile phone use is prohibited in the areas where patient monitoring & medical equipment are in operation.

Patient & Attendant Responsibilities:

Provide complete and right information including full name, address, date of birth, name of the insurance company, past illness, and medical details.
Updating the doctors and nurses about the effectiveness of the treatment or operation.
Should bring only necessary items to the hospital, leaving valuables at home.
By hospital rules and safety regulations, noise levels must be as low as possible while talking or attending a phone call.
The attendant or patient handles keeping appointments and being on time. If not, call the doctor or hospital.

Patient & Attendant Rights:

Being a patient or caregiver, you have the right to be treated with respect, dignity, and compassion in a safe and clean environment.
Protection to your privacy and confidentiality in treatment options, and examinations.
A clear and detailed explanation by the doctor about the diagnosis, benefits, and risks of each treatment.
Protection from physical mistreatment and carelessness.
Either patient or attendant can request a copy of their medical records.