8 months ago
1. The people at the reception could be a little more enthusiastic. I have seen bright, smiling faces in some hospitals where the patient count was far higher than this. A smiling face at the reception goes a long way to say 'We care'.
2. The reception counter is almost always crowded (in fact, more crowded that the patient lounge) with staff from other departments hanging about. This creates a less welcoming atmosphere and can be a little embarrassing for shy patients.
3. The process flow needs a bit of streamlining. There could be employees carrying x-rays in opaque covers! Nobody wants to really see the x-rays of broken bones and things like that. These are supposed to be discrete.