Consulted Dr. Hemant D Patil (Dentist) for Teeth Ache
I do not recommend the doctor
Hoped for better: Treatment satisfaction
Please do not consider this feedback as a negative feedback. But at the same time please give a level of importance to consider this feedback with utmost positiveness with an insight of what is the reality going within the clinics being run in a premium residential locality. This is not about questioning the docs ability, but this truly questions, how is today's medical science and businesses are established. The patient walks to the doc with a faith and trust. And then an experience like this truly questions. Was I at the right place? despite being the doc experienced.
It might sound lengthy, but I really wanted to take some time out of my work and write this review.
So I happen to take the patient inside the Doctor's cabin for tooth ache check-up. Doctor starts the check-up.
All of a sudden two female receptionists walk into the cabin and create a chaotic environment (while the doc is assessing the patient). I could understand from the situation that there was some technical problem with the X-Ray software in docs laptop. The assessment is interrupted. The patient left unattended while now even the doc attempts to resolve the laptop technical problem. The small room is filled with two receptionists, doc, and Doc's asistant.
After a while, the Doc resumes check-up of my patient. This time a trainee doc from the next cabin suddenly enters and informs the status of some other patient lying in next cabin. Surprisingly, the doc leaves my patients check-up in between and talks to the trainee, as to what to do with other patient lying in other cabin.
After a while, the Doc resumes check-up of my patient. Now surprisingly, Doc's asistant questions doctor about the list of calendar invites she has on her laptop. Surprisingly, the doc leaves my patient and starts talking to the asistant.
When doc resumes check-up, the doc only focuses on the tooth which was paining. When I asked, is the tooth decay spread to other teeth? then the doctor inspects the upper teeth and says yes. This truly felt that the doc was not giving a full attention to check-up and is only problem oriented.
- The cabin was filled with unwanted people who should have not been there while the doc check-up the patients
- Docs easily gives his attention to his employees while the check-up is done and when it is not required
- Doc leaves the patient unattended and does other simultaneous clinical activities
- Doc does not give full attention to the patient and does the check-up of any other tooth problem only when asked to do.
The fundamental problem was, the doc was not giving full attention and was busy doing simultaneous tasks.
Finally I told doc that please resolve the internal issues and we will wait outside. Will revisit when this is settled.
The doc was sorry for what happened and was ready to give pain killer. But I was shattered with the experience and walked out.
Dr. Hemant D Patil replied
Thanks for your valuable feedback
I myself dr hemant was ill from 2 days so couldn't check well
and because of inconvenience we didn't charge you any consult fees also
Hope u understand
And surely we will improve out system as we are working on same now.
Thanks and sorry for the inconvenience caused.