Thank you so much ! It makes our day to hear that we were able to provide you best service

Thank you so much ! It makes our day to hear that we were able to provide you best service

Thank you so much ! It makes our day to hear that we were able to provide you best service

Respected madam Thank you for taking the time to share your feedback and for visiting Roots Skin Clinic. We truly value every patient’s opinion, and we take all feedback seriously as it helps us improve our services. the doctor conducts a thorough and detailed consultation, including proper examination and guidance regarding lifestyle, diet, stress, and treatment planning. We also have a pharmacy support team that guides patients in detail on how to use the prescribed medications correctly, so the treatment is followed properly and safely. Unfortunately you were in rush to take our printed prescription , so this incident happened, we sent the prescription the next day on watsapp, , hope you have received it, if any problem in understanding your concern or issue feel free to call us anytime, we try our best to give best service to the patient. Thanking you Regards Roots skin clinic Team Regarding follow-ups and feedback calls—these are done purely as part of patient care and only to ensure that the patient is doing well, using the medications correctly, and seeing improvement. It is never intended to cause discomfort. However, we completely respect your preference, and we will refrain from contacting you further. Lastly, we would like to assure you that any additional treatment options are only suggested as recommendations for better outcomes and are never forced. Patients are always free to continue only with medications if they prefer. Thank you once again for your feedback. If you ever have any doubts or would like further clarification, you are always welcome to visit us. Warm regards, Team Roots Skin Clinic 4 reviews·4 photos 3 months ago My experience was not very good. After my visit the clinic staff kept calling me again and again to ask for a review. Infact I even saw them take a patient's phone in the clinic and post review themselves. The doctor seemed okay but I was …More ❤️2 Roots Skin Clinic | Dermatologist in Chembur (owner) 3 months ago Dear Yashna Ma’am, Thank you for sharing your feedback and for visiting Roots Skin Clinic again. We truly value every patient’s opinion and take all feedback seriously, as it helps us improve our services. We would like to respectfully clarify a few points. All our staff members are qualified and properly trained. Our nurses hold professional nursing degrees and also undergo multiple training programs along with a minimum period of in-house clinical training before assisting in any procedure. All machines and equipment used at our clinic are well-maintained and USFDA-approved, and patient safety and hygiene are always our highest priorities. We would also like to sincerely acknowledge a small inconvenience that occurred during your visit. Due to a human error, the steam machine could not start immediately, which caused a short delay. We genuinely apologized at that time as well, and we regret the inconvenience caused. Regarding billing, we always provide bills to every patient. On that particular day, we faced a temporary internet connectivity issue, which delayed the bill generation briefly. However, we assure you that we never deny bills to any patient. We also want to clarify that we never force or post reviews on behalf of patients. We only welcome honest feedback and respect every patient’s choice. The follow-up call made to you was purely a routine courtesy call to check on your comfort and progress after the visit, which is a part of our patient-care protocol. Your feedback is important to us, and we remain committed to providing transparent, ethical, and quality care at all times. If you would like to discuss anything further, we would be happy to connect with you directly.