Cogent Care, Whitefield

We have been consulting Dr. Reshu for the last 3 years since 2017, primarily for two reasons - one being the Laparoscopic Hysterectomy for my mom who had an enlarged uterus and delayed menopause, and another being my wife's hormonal imbalance issues/ PCOS/ PCOD impacting her pregnancy and hence our family planning. We will try to call out both positives and negatives in terms of consulting this doctor, while trying to be objective and not being judgemental.

Positives:

1) As pointed out by many others here, we completely agree that Dr. Reshu is one of those few doctors who do not prescribe *********** tests and medicines to the patients and empty their pockets; she suggests only those medicines that are absolutely required

2) She is very calm and composed all the time, and this calmness with composure can rub off to the patient*** *** ** ****** in minimal invasive surgeries which we got to experience positively during the LH surgery for my mom's uterus removal

4) She is very practical and objective in her approach during treatment

Negatives:

** **** ************* ****** *** **** ************* * *** ***** ******** ** ********* **** *************** ********* *********** the doctor can be objective and engage in only small-talk while treating the patient; but for issues like PCOS and Early Pregnancy Loss - Miscarriage in 1st trimester (which we are suffering from), where there is a lot of psychological and emotional trauma involved, you would expect the gynaec to not just focus on the medical treatment but also provide some counseling to patient who would be going thru lot of guilt and other emotional issues etc. due to miscarriage. A case in point being - we visited her 2 days ago with positive pregnancy test result and 35 HCG level, she asked us to do HCG test in 48 hrs and indicated that the levels are low for 5th week.. and when we told her today that she had heavy bleeding along with mucous fluids and all that stuff in the last 2 days and the HCG has dropped to 9, she told us **** ************ that this proves the pregnancy didn't work and she just asked us to wait for 1 month and resume planning till 3 months - she didn't even bother to ask how my wife's mental state is, whether she is feeling any guilt or negative concerns about conceiving in the future, she didn't bother to explain the biological process of what actually happened, what should have happened, and what should we do to improve our chances, ******* **** ** *** ******* ****** **** **** * all she said was that this could be anything, it is very normal, keep planning for another 3 months - btw, we have been planning since last 1.5-2 years and have been consulting her regularly regarding this; I also observed that she doesn't bother to go through previous reports in the file we gave to her, to check the history on TSH, Hb1Ac, Thyroid etc. She was asking us for those values, and when we couldn't remember, she asked us to have those tests again;

2) She always seems to be in a rush to send the patient away from the room, ** ** *** ******** ** ** ***** ** **** ******** ** ******** ** *** **** ******* **** ****** **** ***** **** **** **** ******* **** ***** ** ** causing stuff like not taking time to talk to patient about her emotional health, *** ******** *** *** ********* ****** ** ****** ******* not providing any counseling whatsoever, *** ***** ******* *** ******* ******* ** ****** ******** ******** *************** During the numerous visits we have made during last 3 years, it is my observation that her average consulting time per patient is hardly 3-4 minutes!

3) *** ************* ***** ** ****** ******* *** ************* **** *** **** ****** ** ********** **** ** *** **** ***** *** ***** ** ******** *** ****** **** **** ******* **** *** *** *** ************ ******* ** ****** ** ********* **** ** **** *** ******* **** *********** ** ** **** ** ******* ********** ** ******* ****** *** ********* ***** **** ********* ******* ***** She is also not very approachable in general; ** **** ** ** ********** ** *** **** ******** ****** *** ** **** ************ ****** ** ******* ****** she responds to your intense WhatsApp msgs with blunt one-liners, very similar to the face-to-face exchange.

This leads to an absolute lack of warmth or compassion or comfort feeling between the patient and her; with very mechanical and incomplete conversations.

***** ** ** ******* **** *** ***** ** * **** ******* ************ **** ***** ****** *********** ** *** ******* ****** *** *** ***** ****** ********** ** *** ********** ******* ***** * **** ****** *** * ***** ******* *** ** * **** ****** *** ********** *** * ***** ******* *** we are not recommending her primarily due to this reason - her not being there for us when we needed

(This is a personal account feedback.)

Over the past one year I have been under the treatment of Dr. Alok Banka. Have been referring him for my Sinus related issues. I can share that the diagnosis, advice and treatment has been extremely helpful and by far, more than what I could have expected!!

What separates him from other Doctors:

Have visited many Doctor’s in my lifetime but the experience I continue to have and had with him stands out due to the following reasons:

1. Diagnosis: This is by far the most important point I personally feel a Dr should possess. Dr. Alok is excellent in his diagnosis of a patient’s condition as he hears them out fully.

2. Medication: The medicines he recommended were extremely helpful and gave the desired result for me. Not a single medicine is recommended without a valid reason or without conducting relevant medical tests and he would clearly explain what medications he’s prescribing and what the medication is supposed to achieve (which it does!!)

3. One of the few Doctor’s I have known who don’t rampantly prescribe “Antibiotics” without valid clinical observations or reasons. Very rarely have I met a Dr. who allows & gives sufficient time for the body to heal naturally with supportive medications and only recommends antibiotics once the need is established. And the dosage is also for the specific requirement and not a random dose, which really helps the healing process.

4. Humane Touch: He’s an extremely patient Dr who fully hears his patients and fully understands not only the physical difficulties faced by his patients but also is sensitive to their mental and emotional side as it’s extremely important during any illness.

Without doubt would recommend anybody who is reading this and seeking an ENT Doctor’s treatment to connect with him and have full faith in his treatment and follow it completely.

Best Wishes,

Went to meet Dr. Reshu.

Consulted the doctor, got the scanning done by the doctor and also gave the blood sample.

Finished everything in 30min including billing.

Everything is very fast here, awesome doctor and helpful staffs.

I met Dr. Reshu again after 5 days with my blood tests and other check ups. I was surprised to see that they didn't charge anything this time.

Consultation was similar, very nice and pleasant. Doctor gave sufficient time, explained everything in detail and made the complete road map for us how to go ahead.

We are really very happy with the clinic staffs and doctor.

We strongly recommend Dr. Reshu Saraogi for any pregnancy related issues and also the infertility problems.

Just on discussing with our friends in office, I came to know that she is the gynaec of many of our colleagues in office and all of them have similar views for her.

She is simple, calm and down to earth, not money monetary minded and completey patient centric.

She did the laparoscopic surgery for uterus remover for one of my friend s mother, because of her treament one of my colleague undergoing long term fertility treatment conceived.

And with God s grace and the ample support of Reshu mam we alco completed our family with a beautiful kid.

Thanks a lot again mam, * *** * *** ** *** ****** *** *** **** ********* *** **** ** **** ******

We wouuld be everly obliged to you and will recommend you to anyone who has female problems.

You had more patience than us and you waited and waited for the baby to deliver normally. It was really successful at night, and my wife could go home the next day. It's really amazing to see doctors spending their night also sometimes in the hospital with the patients and again start their work in the morning as routine.

Hats off to your family also for all the support.

The saying that "Doctors are God’s reflection on earth" holds true for Dr. Reshu and the credit for ensuring a safe pregnancy for us through difficult circumstances is well deserved.

We had suffered an unexpected loss of our first child in Aug 2019 during 7th month of pregnancy and were devastated. It took us 6 months to cope up with the emotional and physical stress to gather ourselves to try again. We did not want to go ahead with previous physicians as we felt that enough attention was not paid during the critical months that may have resulted in our loss.

Dr. Reshu came as a saviour and we felt a renewed hope with positivity visiting her clinic in Whitefield. Initially , we were taken aback by her cool , mature and focussed approach to managing pregnancy. We were hoping for long motivational sessions with her to address our apprehensions and fears. However , Dr. Reshu’s mantra was to not look back trying to replay any event from last pregnancy and take everything one step at a time. With Covid 2nd wave creating a huge concern , she calmed our nerves and explained all the risk factors as well as her interventions.

When it came to decide on the final date for delivery , she actively recommended that we go ahead with the procedure in 37 weeks instead of waiting any longer to avoid foetal distress. We had utmost trust in her and by God’s grace we are blessed with a baby girl who just turned 1 in Aug 2022.

We cannot recommend Dr. Reshu and Cogent clinic enough to expecting parents as you would be in expert hands , in a positive environment and receive matter of fact explanations one step at a time.

We had our first trimester in Dubai, and unfortunately we didn’t experience good doctor in Dubai (Aster Clinic) . However, we realized we need to have better consultation and approached Dr Reshu for online consultation while we were there.

Dr Reshu is well known in our circle with our family and friends and we knew from the starting we were in good hands. The online consultation and the assurance ,especially when the first trimester was complicated , was a boon for us, we were actually getting to know more from the phone call with Dr Reshu about what to expect and medication/food recommendation.

Although after first semester, we planned to come back to Bangalore as we were not comfortable in Dubai. Thereafter until the delivery , the journey was smooth and as per expectation. Dr Reshu is very patient and would listen to our query and answer with lot of information, every visit to her was our excitement to know about our baby more.

The consultation and online support (quick WhatsApp chats) really helped us to live fearless and enjoy this pregnancy period as we knew what to expect every week and she was always there for a quick chat or phone call which assured her presence always.

Also to mention, our labor experience was also swift and smooth given we had some challenges and Doctor handled it nicely and this experience is something we would treasure it for life-long.

I highly recommend to consult Dr Reshu mam for your parental journey. If you have any complications/issues please visit her without thinking twice..

We are blessed with baby in July❤️ and we are thankful to Dr. Reshu mam for her guidance and treatment.

So I travelled to Bangalore- my hometown from abroad for my delivery when I was about 30 week pregnant. I am a first time mom and I did not know any doctor personally in Bangalore, so when enquired I was recommended Dr. Reshu by a lot of my friends who previously have been her patients and my Uncle. I was skeptical about how things will be handled during the ongoing pandemic but I was impressed with the way Dr Reshu dealt with the whole process. She is kind and understanding, her approach towards dealing with patients is something that I really liked about her. She is gentle and supportive. Always available on call/msgs for any kind of doubts or questions. Pregnancy is a phase where in women deal with unknowns/uncertainty everyday and it is important to have a doctor who understands your state of mind and i am grateful to Dr Reshu as I could just count on her for everything.

From my birth experience I can tell that she is a doctor who is well prepared for every situation and is organised, quick. I was always given the options/choices for my delivery -may it be the hospital, the type of delivery etc and I never felt that she decided things for me and I was in total control of what I wanted as part of my birth plan.

Post delivery contact/support- there are many occasions when I have contacted her on call/msgs post delivery and she has been available to hear me and help me out at the earliest she could.

From my personal experience, I highly recommend her to anybody who is looking for a gynaec in Bangalore.

Pregnancy is the most beautiful phase of any women's life, I would like to express my deepest gratitude to Dr. Reshu for taking utmost care during my journey to motherhood. It was a precious pregnancy, and we visited 3 doctors before meeting her. In our first visit to Dr. Reshu, as soon as our conversation started , a sense of trust got instilled inside and we were extremely satisfied. She took extreme cognisance of my medical history and kept on tracking all medical reports with diligence. Unlike other doctors, she gave us ample time during our visits, ensured all the queries got answered and always provided reasons behind prescribed medicines. There were lots of instances where we felt, she has no interest in making moey from her patients by suggesting unnecessary scans/tests instead all her suggestions, medicines, scans , tests were backed by strong rationale. As the time passed , the TRUST we had on her was unbeatable, whatever she said, we just accepted without any second thought. She tried for my normal delivery till the last moment but due to some complications and to eliminate any underlying risk , she immediately took me for Cesarean. During my Cesarean, she kept talking to me, kept me calm and made it a cakewalk.

She guides you like a mentor, treats you like a family and these qualities make her an amazing doctor and a wonderful human being. The positive vibes from her would make her patient feel so safe and secure.

At last , just want to say, I strongly feel she is just like her name- and nothing can go wrong if you are under her treatment, that's my level of trust and confidence on her.

*** **** *** **** ************** *** *** **** ****** * * **** **** **** ******* Highly recommended!!!!!

Thanks Mam!!

My family is forever grateful to Dr Alok Banka for giving the best treatment to my brother for Sleep Apnoea. Surgery was performed by Dr. Alok, After the surgery and medication for 3 wks..my brother is recovering very well.The way he explains about the disease and treatment and follow-ups was very good.

Words fail to stop in this review about Dr. Alok. You have to be one of the best in the busiess to give life back to people. A rare, down to earth brilliant doctor with such great expertise at work. Without him would not have been possible to pen down this review.

God bless you Doctor and look forward to many more lives getting helped and save

Support staff are very good. I like the way he is following up with patient. Dr. Alok, Keep the good work what you are doing..God bless you

I was always skeptical about allopathic medication and practitioners. I believed they do treat only the symptom and not the root cause of the disease. He is very straight to the point when it comes to diagnosing the disease and its treatment. His main aim was to make sure that his patient’s are non-dependent on drugs for life, through his practical, relevant and realistic treatments. I was moved by his genuineness. He thoroughly explained about the disease and the post-operative treatment which helped me ease my fear and related myths about the operation to a great extent. He is very compassionate, a good listener and has excellent bed side mannrs. Staff is also very polite and helpful.

Wish you many more accolades in the pipeline.

Thanks a ton Dr. Alok Banka.

1st visit on 21/08/21 Saturday, ear pain for daughter 12 years old, Dr checks gives medicine, daughter's pain continues even after taking anti-biotic/pain killer prescribed by Dr, she isnt able to sleep the whole night. 22/08/21 Sunday daughter has immense pain the whole day, we keep giving prescribed painkiller but it doesnt help. In the evening, scared that daughter will not be able to sleep because of pain Sunday night also, call up the mobile no mentioned in the prescription. Call is rejected from other side & receive a SMS > "Will get back as soon as free (kinds)", we wait for half hour to hear from Dr, no response, send whatsapp messages to the Dr mobile no mentioned, no response, daughter is crying now of pain, call up the other mobile no mentioned for appointment, some Lady picks up & expresses helplessness saying if Dr doesnt reply to direct message to his mobile no, she cant help. Daughter is crying in pain for hours now, we send imessages to Dr mobile no, since it is an iphone to iphone message delivery, I can see that message has been delivered, no reply, we send some 100 messages, this Dr doesnt bother replying; daughter spends another night in pain crying the whole night, medicine prescribed by Dr Banka doesn’t help.

Next morning, 23/08, rush to the clinic at 8.30 AM. Dr checks & says, daughter has to tolerate the pain, cleans the ear of wax & on repeated insistence gives another pain killer for the night & asks to come back in 3 days which means 26/08/21. On 25/08, call up the clinic to fix an appointment for 26/08 but clinic lady informs that Dr is available only for a limited time on 26/8 & thus it is better to come next day 27/08. 27/08 visit the Dr, he checks & clears the ear of wax.

Am asked to pay the Dr fees again whereas it is clearly mentioned in the prescription that one follow-up visit within 6 days ie 1st visit 21/08 + 6 days = 27/08 is free. I refused to pay & receptionist says that only Dr can take that call. Dr's demands for his fee with logic > I had visited on 23/08 & that covers the free consultation. **** * *** ** ***** ******* *** ******** ***** ** *** ***** ** *** ** ********** *** ******* ******* ** ******* ** * ** *** ******** **** Dr is not reachable even for emergency case even on phone when we kept calling / messaging him. ** ******** ** *** ****** ***** ** *** ***** **** *** ******* ****** ********* ***** ** **** *** ***** 100s of messages & calls to his mobile no goes unanswered even in emergency.*** *** ********* ** *** ******* ** * ** ** *** *** **** ** ******* ****** **** ** ********* ******* ******** ******** * ***** *

2. One free consultation within the certain days is to ensure that the treatment advised by the Dr is fulfilled or is it just for solving interim queries that too of emergency nature for which also Dr Banka is un-available ?

3. Dr Banka reads repeated cry out of help messages on his mobile but doesn’t bother to reply back ******* ** ** ********** ** * ****** ******* *** ******* ** ******** **** **** * ******** ********* ****** ****** **

I will never again go to this Dr *** ** **** ********** ** ********** ***** * *** ** ******** *** ********* ****************** ********** ** ***** ** *** *** ***** *** ******* **

**** *** ** *** ** *** **** *** ******* ** *** ** *********** ** ** **** ** *** ***** *** *** ** *** **** ***** *** ****** ** *********.I went to Sir with my nasal blockage problem which I was facing since 7-8 years. Doctor diagnosed my issue and suggested me to go for Surgery which was the only best and most safe option to get relief from my problem. previously I went many doctors and many places and experimented with many things but my problem was because of bilateral DNS and swelling of nasal sinus passages for which surgery was the only best option.Alok Sir performed my Septoplasty to correct my Deviated Septum which was the primary cause of nasal blockage and Functional endoscopic sinus surgery to cure all the problems relating to Sinus and nasal pathways in Manipal Hospital Whitefield (which took about 2 hours) and it was painless and we will not even know what is happening in anesthesia. now after 15 days I am feeling very good like never felt before.Alok Sir diagnosed my problem to its root and suggested the best remedy. He is so good in talking and explaining and treating that anyone will feel so close with the doctor.