Lifeline Multispeciality Hospitals, Kilpauk

Hello Dr Rajkumar sir, I am writing to provide feedback on my recent experience as a patient at your hospital.

I had been researching doctors for my wife, who was experiencing problems - fatty liver, stomach pain, benign lesion. I found your profile after so much research and I was impressed by your experience and specialization, and I felt confident that you would be able to help her, so decided to travel from a far place to kilpauk hospital.

However, when we arrived for our appointment, we were told that you were not available and that we would be seeing one of your team doctors instead. We were disappointed, but we understood that things happen and we were willing to see the other doctor.

The appointment went well, and we were able to get the information and treatment that we needed. However, we were surprised to learn that we would have to pay for a series of tests and scans, which came to a total of 13,000 rupees.

We were not expecting these additional costs, *** ** **** ********* **** **** *** *** **** **** ********* ** *** *** **** ********* ** *** ** **********

We were also disappointed that we did not get to meet you in person. We had been looking forward to meeting you and discussing my wife's condition with you in more detail.

Overall, we were satisfied with the care that we received at your hospital. However, we believe that some changes could be made to improve the patient experience.

We would suggest that you:

* Make sure that all patients have the opportunity to meet with you, even if you are not available for their initial appointment.

We hope that you will consider our feedback and make the necessary changes to improve the patient experience at your hospital

Thank you

Sincerely

Vasanthan N

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