Dr. Renu's Skin And Hair Clinic, HSR Layout

I have been to couple of dermatologist in the past couple of years but i can 200% vote for Dr Renu. She is everything what I needed - compassionate, caring, great ears to listen to patient issues, she made me feel so comfortable that i will continue with her for my other hair related issues as well. Kudos to the front office staff also. A clear reflection of their Dr madam. Very humble and nice people. No rush, no drama, no attitude vibes you will not find anything of this sort here. People here genuinely wants to treat patients. Highly recommend Dr Renu's clinic to everyone

A terrible experience right from the start.

First off even before you enter, you see a clear poster indicating that if you are coming through Practo you’re at a disadvantage as you need to pay higher, the staff also constantly reminds you to not use Practo.

My appointment was scheduled for 6, on reaching I was informed that the doctor came in an hour late for which there is a delay. I was told the wait time would be 30 mins, unfortunately even after 65 minutes I was informed there are 3 more before me waiting. I can understand the doctor having an emergency for which she was delayed, but could the staff not inform us prior? As the clinic had no place to wait either with many waiting, had to stand outside for long. The staff did not even seem to regard the delay as an issue, it felt like it was an everyday thing. There were others before and after me too who faced the same.

Had visited for hair concern. The appointments are not streamlined and receptionist doesn't inform if there is a delay. We had to wait for 1 hour 20 minutes to meet the doctor.Doctor had suggested some tests and we were told to WhatsApp the test reports. We had promptly sent the test results and waited for further instructions. Had called and reminded them of the reports, but they never reverted back. Finally, met another doctor and sought second opinion.

Dr. Renu was patiently listened to my problems and gave me the required medications to solve my dandruff related issues. Also, the staff was really helpful in terms of identifying the location and reminder about the appointment. Will recommend for sure