Consulted Dr. Ashwin Porwal (General Surgeon) for Piles Surgery
I recommend the doctor
Happy with: Doctor friendlinessExplanation of the health issueTreatment satisfactionValue for money
I have both pros and cons in here..
The hospital is extremely neat and clean. The method of dealing with the patient is extremely good.
I liked the concept of a dedicated SPOC (Single Point of Contact).
When we first visited here, we had to wait a little even after having an appointment but all the wait was worthwhile.
Dr Ashwin Porwal, as everyone knows is one of the finest, explained the situation/condition very nicely and told me not to worry. He suggested for a laser surgery because of the severity. He gave me medicines too which were to be used for 15 days or till I decide for the surgery.
The hospital has a wonderful concept of payment for the surgery, with or without insurance. They will help you with everything.
I went through the surgery and it was so smooth. I thank each and every one member of the Healing Hands Clinic. The doctor also came in for a visit. He is so down to earth and good being.
I was allocated to Dr Twinkle as my the single point of contact.
She is really good and responsive. She consoled me all the time and replied to all the questions.
But I feel that her communications had not been proper...
1. Regarding the total cost, there were confusions around and we expected, as told, a different amount and received a different one.
Although, my company’s insurance got this covered and we had to give only 10k as a part of the difference amount. This was committed and has been a big relief.
my sincere thanks to HHC for that.
2. We had to keep on asking her what we need and what not, there were constant calls n msgs which she responded but I feel that it’s her responsibility to tell the patient everything considering that the patient knows nothing. I didn’t like the fact that she considered things to be understood on their own.
In normal circumstances that is a good approach but not while the patient is in for a surgery for the very first time and is already afraid. She needs to tell even the minute detail.
3. Just before the day of surgery, she said she will mail me everything, meaning what to eat n what to do. But there were just oral communications. And when I asked for a mail for my own safety and so that I can adhere to those and remember everything, she refused of having said anything regarding mail. That was odd.
I was asked to be with only one family member as per the rules. more than one is not allowed. I had to request a lot to get permission for more. I was given an ambulance for the journey that was again a relief. Got a wonderful room too but didn’t have adjustment for the person who will accompany for the night. But guess that is fine.
The doctor who conducted colon hydrotherapy was little agitated and high voiced initially but then I asked her not to be angry. She treated me well after that. She was nice then.
All the staffs and the complete hospital is highly recommended but am I little sad about the communications and behaviour at some points.
My overall experience is very good.