Consulted Dr. Neelima Reddy (General Physician) for health checkup general
I recommend the doctor
Happy with: Explanation of the health issue
The doctor is really nice however the receptionist(male one- doesn't know his name) is as rude as anybody on this planet can be.
Cancellation of appointments is a general thing which they do without even giving proper reasons- that too on the day of appointment itself. Since you have to book an appointment well in advance to get the slot, they don't feel the need to tell the cancellation of appointment well in advance, you will be sent a cancellation note on the day of appointment itself as your time and patience is of no concern to them. For follow ups they say take the token between 5-6PM and even if you take token between 5-6, their is no guarantee that your turn will come between 5-6PM, Last time i got it at around 8PM (JUST AFTER 3 HOURS) and you can't take an appointment for follow ups. There is this rule that if you take appointment within 7 days of your visit, it will be cancelled automatically.
To add on to that, if you don't reach the hospital by 6pm for the token, you will be denied the right to see the doctor, no matter in how much pain you are!
If i were to rate my experience on a scale of 1 to 10, it will be 1(least). This is because its not just a one time thing to get the consultation from doctor, we have to go there multiple times for the follow ups with all the reports of the tests etc and if i am unable to contact doctor for the follow up , the actual medication won't start and we are on square one again. Also, given the fact that i am a working professional who needs to earn to afford such doctors, i just can't be there in 5-6PM queue everytime, waiting for my turn keeping all the office work aside just to experience the rudeness of the receptionist.
There was no form for the receptionist feedback, but if somebody could pass on this message to him, it will be great. if only he had some politeness, we would have understood his point rather than being frustrated about it.