Prime Indian Hospitals, Arumbakkam

A Grateful Reflection on My Recent Medical Experience

I had been experiencing persistent perianal pain accompanied by bleeding per rectum for about fifteen days.

Disturbed by the development, I sought the guidance of Dr. Senthil Kumar, a freelance medical professional

known for his benevolent and voluntary service in guiding patients through health challenges. On his

considered advice, I consulted Dr. R. Kannan, an eminent Surgical Gastroenterologist at Prime Indian

Hospitals, Poonamallee High Road, Arumbakkam, Chennai, on 15 October 2025.

The hospital was abuzz with numerous patients awaiting consultation — a silent testimony to the doctor’s

repute and popularity. After a meticulous clinical assessment, Dr. Kannan advised a set of diagnostic

investigations, namely:

1. Complete Blood Test

2. ECG

3. Chest X-Ray

4. USG Abdomen

5. Urine Routine

6. PPBS

All the investigations were completed the same evening, and I revisited the doctor with the reports. After

perusal, he recommended a surgical procedure at the earliest and prescribed suitable interim medication.

Accordingly, I fixed the date of surgery for 31 October 2025, after personally visiting the hospital on 28

October 2025.

I was instructed to report by 10 a.m. on the scheduled day for the evening surgery. However, due to

unforeseen circumstances, the surgery was postponed and finally performed successfully on 4 November

2025 at 7:30 p.m.

My Observations:

1. The Doctor:

Dr. R. Kannan deserves the highest appreciation for his medical acumen and compassionate demeanor. A

seasoned specialist in gastroenterology, he combines professional excellence with a humane approach. His

calm, reassuring manner and lucid communication instantly instill confidence in patients. The surgery was

performed with precision and utmost care, leaving me deeply satisfied with the outcome. The trust he

inspires has indeed become the cornerstone of the hospital’s reputation and steady growth.

2. The Hospital:

Prime Indian Hospitals, conveniently situated near the Koyambedu Roundtana on Poonamallee High Road,

enjoys good accessibility and maintains commendable cleanliness. However, certain lapses in the supportive

and administrative segments deserve attention.

The following experiences, though not grave, merit reflection for improving the hospital’s overall efficiency

and patient satisfaction:

*On 31 October 2025, just as I was about to leave home for admission, I was informed that the doctor was

away attending a conference and that the surgery would need rescheduling. This last-minute communication,

though perhaps unavoidable, could have been better handled with timely intimation by the support staff.

* On 4 November 2025, when I reported for admission at 11 a.m., I was informed that an individual room was

unavailable, contrary to the pre-approved insurance provision. Only after persistent follow-up was the room

allotted, causing unnecessary delay and discomfort.

* I was personally directed to the Insurance Desk to confirm my admission status — a task that could have

been accomplished through a simple inter-departmental call.

* During pre-operative preparation, an antibiotic sensitivity test was conducted. However, before ascertaining

the result, the full dose of antibiotic was administered, causing severe swelling of my left eye, leading to

temporary closure of the eyelid and loss of vision. The nursing staff, visibly alarmed, promptly consulted the

duty doctor/anesthetist through digital communication, but the absence of direct medical supervision at that

crucial juncture was disconcerting.

* On the following morning (5 November 2025), the catheter became dislodged, resulting in urine spillage

over the bed. Despite repeated requests, the soiled bed cover was not replaced for over two hours — an

experience that could easily have been avoided with more responsive ward management.

* Finally, the billing amount exceeded the tentative estimate submitted to the insurance provider by more

than 35%, reflecting a lack of alignment between administrative and insurance processes.

Such administrative oversights, though perhaps inadvertent, can dilute the otherwise excellent medical

reputation of the institution. A little more coordination and patient sensitivity from the auxiliary staff would

go a long way in elevating the hospital’s standing in public esteem.

Words of Gratitude:

In conclusion, I record my sincere appreciation and gratitude to Dr. R. Kannan for his remarkable professional

competence and empathetic care. My heartfelt thanks are also due to Dr. Senthil Kumar, whose voluntary

guidance and timely direction set me on the right path towards recovery. I further acknowledge with

gratitude the courteous assistance of Ms. Sneka, Ms. Madhumithia, Ms. Kanimozhi (duty sisters) and Sri

Krishna Rao (ward assistant), whose support helped me through the post-operative phase.

With some refinement in administrative responsiveness, Prime Indian Hospitals has every potential to rise to

greater heights as a centre of excellence in surgical gastroenterology — matching the stature of the

distinguished physician who lends it his healing touch.

- K R P SARATHY

09/11/2025

I have met srikala mam for my maternity by the suggestion from my husband. She is very friendly and I got PIH in my 8th month. She always take my calls whenever I needed and always response to my messages. She delivered a healthy boy baby and all thanks to you mam.

We want to thank the Doctor for her amazing treatment and kindness towards each and every patients she treated. She was so friendly. She explained us clearly and detailed every time we met her.

She introduced her network doctors to support us in all the possible ways and helped us a lot.

Now my Mother-in-law feeling much better all because of the Doctor's magic.

Thanks a ton and wish you all the very best for your future endeavors.

We Know Dr.Sri Kala Prasad for the past 15 Years. She was the Dr for My Mrs.Saira Banu 2nd Baby delivery. She was waited for the delivery from 11 PM to up to 2 AM. I received my daughter Raasheeda with my Mrs.good and healthy condition.

Dr is friendly and respect our feelings