Prime Indian Hospitals, Arumbakkam

A Grateful Reflection on My Recent Medical Experience

I had been experiencing persistent perianal pain accompanied by bleeding per rectum for about fifteen days.

Disturbed by the development, I sought the guidance of Dr. Senthil Kumar, a freelance medical professional

known for his benevolent and voluntary service in guiding patients through health challenges. On his

considered advice, I consulted Dr. R. Kannan, an eminent Surgical Gastroenterologist at Prime Indian

Hospitals, Poonamallee High Road, Arumbakkam, Chennai, on 15 October 2025.

The hospital was abuzz with numerous patients awaiting consultation — a silent testimony to the doctor’s

repute and popularity. After a meticulous clinical assessment, Dr. Kannan advised a set of diagnostic

investigations, namely:

1. Complete Blood Test

2. ECG

3. Chest X-Ray

4. USG Abdomen

5. Urine Routine

6. PPBS

All the investigations were completed the same evening, and I revisited the doctor with the reports. After

perusal, he recommended a surgical procedure at the earliest and prescribed suitable interim medication.

Accordingly, I fixed the date of surgery for 31 October 2025, after personally visiting the hospital on 28

October 2025.

I was instructed to report by 10 a.m. on the scheduled day for the evening surgery. However, due to

unforeseen circumstances, the surgery was postponed and finally performed successfully on 4 November

2025 at 7:30 p.m.

My Observations:

1. The Doctor:

Dr. R. Kannan deserves the highest appreciation for his medical acumen and compassionate demeanor. A

seasoned specialist in gastroenterology, he combines professional excellence with a humane approach. His

calm, reassuring manner and lucid communication instantly instill confidence in patients. The surgery was

performed with precision and utmost care, leaving me deeply satisfied with the outcome. The trust he

inspires has indeed become the cornerstone of the hospital’s reputation and steady growth.

2. The Hospital:

Prime Indian Hospitals, conveniently situated near the Koyambedu Roundtana on Poonamallee High Road,

enjoys good accessibility and maintains commendable cleanliness. However, certain lapses in the supportive

and administrative segments deserve attention.

The following experiences, though not grave, merit reflection for improving the hospital’s overall efficiency

and patient satisfaction:

*On 31 October 2025, just as I was about to leave home for admission, I was informed that the doctor was

away attending a conference and that the surgery would need rescheduling. This last-minute communication,

though perhaps unavoidable, could have been better handled with timely intimation by the support staff.

* On 4 November 2025, when I reported for admission at 11 a.m., I was informed that an individual room was

unavailable, contrary to the pre-approved insurance provision. Only after persistent follow-up was the room

allotted, causing unnecessary delay and discomfort.

* I was personally directed to the Insurance Desk to confirm my admission status — a task that could have

been accomplished through a simple inter-departmental call.

* During pre-operative preparation, an antibiotic sensitivity test was conducted. However, before ascertaining

the result, the full dose of antibiotic was administered, causing severe swelling of my left eye, leading to

temporary closure of the eyelid and loss of vision. The nursing staff, visibly alarmed, promptly consulted the

duty doctor/anesthetist through digital communication, but the absence of direct medical supervision at that

crucial juncture was disconcerting.

* On the following morning (5 November 2025), the catheter became dislodged, resulting in urine spillage

over the bed. Despite repeated requests, the soiled bed cover was not replaced for over two hours — an

experience that could easily have been avoided with more responsive ward management.

* Finally, the billing amount exceeded the tentative estimate submitted to the insurance provider by more

than 35%, reflecting a lack of alignment between administrative and insurance processes.

Such administrative oversights, though perhaps inadvertent, can dilute the otherwise excellent medical

reputation of the institution. A little more coordination and patient sensitivity from the auxiliary staff would

go a long way in elevating the hospital’s standing in public esteem.

Words of Gratitude:

In conclusion, I record my sincere appreciation and gratitude to Dr. R. Kannan for his remarkable professional

competence and empathetic care. My heartfelt thanks are also due to Dr. Senthil Kumar, whose voluntary

guidance and timely direction set me on the right path towards recovery. I further acknowledge with

gratitude the courteous assistance of Ms. Sneka, Ms. Madhumithia, Ms. Kanimozhi (duty sisters) and Sri

Krishna Rao (ward assistant), whose support helped me through the post-operative phase.

With some refinement in administrative responsiveness, Prime Indian Hospitals has every potential to rise to

greater heights as a centre of excellence in surgical gastroenterology — matching the stature of the

distinguished physician who lends it his healing touch.

- K R P SARATHY

09/11/2025

******** ********* ********* ****** ************ *** ********Dear Sir/Madam,

I booked an appointment through the Practo app for a consultation with Dr. R. Kannan at Prime Indian Hospital for my leg treatment. I had already paid the consultation fee through the Practo app while booking the appointment.

However, when I visited the hospital, I was asked to pay the consultation fee again. As a result, I ended up paying the consultation fee twice for the same appointment.

I request you to kindly look into this issue and verify my booking and payment details. Please arrange a refund of the duplicate consultation fee at the earliest.

I look forward to your prompt response and resolution.

Thank you.

Regards,******* *******************

I visited for AV fistula surgery. I just simply browsed about the issue and I had no idea getting this surgery right away but after having a title conversation with Sanjay,I agreed for it to do it on the same day and Doctor kannan was clearly explained what was the issue and given us a great resolution by doing surgery such a friendly person,we wanna thank him a lot and Sanjay sir was so good no words to say.He made everything very well.Sanjay sir available at all the time we contacted.he responded politely and as he promised he made everything went good.Really am happy with practo service, highly recommended great job keep doing.Thanks Sanjay sir & Dr.kannan. Wish u both a blessed year ahead.God bless you!

Excellent Doctor , Patient Friendly and I am Fully Satisfied, He Treatment me with conservatively with the diet and lifestyle modification