Dr. Sneha Athawale (PT) replied
Thanks for your valuable feedback..
If I am not wrong; you just came to me for consultation (For which i did not charge you even a single penny though you have taken my 15-20 mins).
You had severe back pain and I told you it might be a muscle pull but since it was there for quiet a long time, so suggested you to go for proper physiotherapy sessions ( Which you did not take).
If you are talking to me about diagnosis, i had already explained you about possible reasons of your pain n those explanations were best of my knowledge..If you were not satisfied with my explanations you should have asked me for the same.
If you have not taken any treatment from me, not even a single session; I personally feel that you don't have any right to comment on my treatment protocol.
Now coming to fee structure, I give personal attention to my each and every patient and moreover even though I talk about 15 sessions; I treat my patients till the time I feel that patient has not recovered from his/her symptoms for which i don't even charge. In fact I always suggest my patients to come for the exercise sessions which are free of cost and there are patients who are coming to me since months only for exercises even though they have recovered...
If exercising at home/gym (@Rs.1500-3000/month) would have given relief from your symptoms, you wouldn't have visited me. And surely we at our clinic do not give only exercises, there are other procedures also involved which I had already explained you very well.
If you were worried about my charges you should have told me that time I would have treated you free of cost: I won't mind to do charity as I have done it for many of my patients who couldn't afford my treatment. I am here to give satisfactory results to my patients not to make money.
And last but not the least, please do not comment on any of the services which you have not taken it actually.
You are my first patient (though I haven't treated you) who has given negative feedback about my treatment, so could not resist myself to give explanation.
If you are still having pain, you are most welcome for the treatment sessions. I will try my level best to take you out of your problem and won't even charge you for the same.