Dr. Nitin Prabhudesai

Although we had an appointment with the doctor at 12 noon, we had to wait several hours to see him and that too after the receptionist was reminded several times that both the patients were very senior citizens, one who was a stroke patient with peripheral neuropathy and who could not sit for for very long and the other who was just recovering from surgery. I had to threaten the receptionist that we were going to leave if we were not taken in immediately and only then were we allowed to go in .....and wait some more!!

I have been going to Dr Prabhudesai for last 15 years or so, he is a very good doctor. But the staff is very rude and there is too much wait time. I had an appointment for1 pm and I was not even attended to until 3 pm that too after I had checked on multiple times and lost my patience. The staff won’t answer your queries and won’t tell when will the doctor actually see you. I recommend the doctor highly for his skill but the staff needs to be more organised n polite to the patients. I saw them treat the same to some of the senior citizens as well.

He is a good doctor, there is no doubt about it. However I feel that there is no point in taking appointments on practo before hand coz you will anyway be waiting for an eternity to get anything done here. I booked the appointment for 12pm. Reached 11:30. The doctor saw my mom at 1:30 coz she had to wait for the pupils to be delayed. Till then it was fine. The doctor prescribed a test after that. It is 3:15 now and I am still waiting for the test to be done. It is a 2 minute test for which I have been waiting for last 1.5 hours. And the guy at the reception says I need to wait for another hour. To say that I am disgruntled and irritated will be a huge understatement.

* ***** ********* * ********* ** ****** ** ************ I am going to avoid this place for following reasons,1. Wait Time - OMG! It does not matter if you have booked it through Practo. It is going to take more than an hour . In our case it was 2 hrs. for a simple eye check up.2. Care less Attitude of StaffThey just do not care. For them patients are just numbers. Always busy in there paperwork. You will have to ask when you will be your turn.3. No Paperwork GivenJust gave the bill for Rs 800 fees.Have to ask to provide papers to make new glasses for my mother and the prescribed eye drop. Waited around 40 mins to have the paper. Asked couple of times to the front desk person but he did not seem to care was more interested in paperwork.4. Felt as if they are doing some favours on patients. Seen other patients also getting frustrated with waiting time and casual attitude of staff.