Consulted Ms. Neevita Narayan (Audiologist) for Hearing, Speech Impairment
I do not recommend the doctor
Hoped for better: Treatment satisfactionDoctor friendlinessValue for money
Consultation with doctor was ok. But the overall professionalism at the clinic was missing big time. Their team was focusing on getting customer and misguided with the charge they said I would have to get on a formal 30-40 min assessment as part of consultation charging 800, but at clinic after paying for consultation they asked me to pay 2000 additional for the assessment. which I had clearly clarified before I went for the consultation.
Eventually I ended up paying for consultation without a concrete plan neither there was a follow up. So a thumbs down.
Ms. Neevita Narayan replied
Der Neha, Thanks a lot for visiting our clinic, though it’s quite unfortunate that you did not understand our process on phone. May be the person who talked to you on phone couldn’t understand you well, which was anyway your primary complaint that you presented to us.
Firstly, You had a 40 minute consultation with the senior most person in the Clinic, which was much longer than the standard 20 minute consultation.
Based on that long consultation and discussion, the Clinician had already made a basic assessment of your concerns and problems, in order to chalk out the next action plan.
During that consultation she made an assessment of your speech, and she felt that you did not seem to have obvious speech disorder except that your rate of speech was fast .
We thus felt, that contrary to what you may have been advised elsewhere, You may NOT have required any speech therapy sessions after all !
Therefore, in order to save you from spending for an entire package of speech therapy, we recommended the next level of evaluation, which is a detailed speech analysis. This takes time and may take more than one or two sessions.
I am sure you will appreciate that any further investigation has an associated cost. But in our opinion this was the scientific and logical way to help you, not only get the correct treatment , but also avoid you for paying for something that may not be necessary for you.
Unfortunately, you probably did not understand our efforts, that by just letting us conduct this detail analysis and guiding you further, you may land up saving your own time and money, and avoiding unnecessary treatment.
In addition, You were also informed that if after the speech analysis we discover that you infact do need treatment, then in that case we would adjust the charges of your speech analysis in the therapy treatment package ! Thus you would not have spent anything extra !
Hope I have clarified your doubts ! We are always happy to help.