Pain in.heels

My mother is having se ere pain in her heels. She cant walk properly due to this. Unless she dont take a pain killer she becomes restless. She is dealing with this since last 2 years. Hough now she using soft heels but still unable to cope up
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Dr. Rajnish Sethi
Orthopedic Surgeon 9 yrs exp Delhi
Need to examin her . meanwhile she can go for hot and cold water fomentation
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