Visited For Skin Treatment
I do not recommend the doctor
Hoped for better: Wait time
I had a 7:15 appointment and reached the clinic early at 7 pm. Since I was early, I did not bother to ask about the wait time until 7:15 pm.
When I did ask the receptionist at 7:15 pm, she said there are 2 more patients before my turn. I waited until 8 pm. By now, all those who had come before me had met the doctor and left, so I was expecting that I would be next. But the receptionist told me at 8 pm again that there are 2 more patients pending of 6:45 pm and 7 pm appointment slot. Not happy with this kind of treatment, I walked out.
This clinic must realize the value of time. If there was such a terrible wait time despite the fixed appointment time given to me, I should have been told about it - I could have gone out and come back rather than spend an hour waiting for nothing.
Dr. Suchetha S Swamy replied
Am sorry for the inconvenience caused and for the long waiting time.
But I would like to bring to your knowledge that at times especially on weekends when the appointments are fully booked, the waiting might be more though it is not the scenario every day.
We value patients time and give enough time to every patient in diagnosing, treating and explaining the medical concerns.
Some days the waiting time might get extended which is inevitable and we constantly do our best to reduce waiting time.
Following are the probable reasons for long waiting time,
1. Consultation time slot is 15 min , which is given to every patient. On an average it takes 10-15 minutes to take detailed history, examine, diagnose, write the prescription, explain the prescription and to clarify doubts of the patients. However when the patients have multiple medical concerns and lots of doubts to be clarified with the doctor, the time gets extended more than fifteen minutes.
If consecutive patients take more than 15 minutes of consultation time, the patient who has appointment in the last slot will invariably have long waiting time. Your slot was at 7:15 pm which was the last slot of the day.
2. For some patients who have come for procedures with prior appointment, we would have blocked the slots for 30-45 minutes depending on the procedure. However sometimes the procedure time might get extended by few minutes which is inevitable.
On 6-10-2018, the consultation was started on time at 5:30 pm. However due to above reasons your consultation was delayed.