Cogent Care

We have been consulting Dr. Reshu for the last 3 years since 2017, primarily for two reasons - one being the Laparoscopic Hysterectomy for my mom who had an enlarged uterus and delayed menopause, and another being my wife's hormonal imbalance issues/ PCOS/ PCOD impacting her pregnancy and hence our family planning. We will try to call out both positives and negatives in terms of consulting this doctor, while trying to be objective and not being judgemental.

Positives:

1) As pointed out by many others here, we completely agree that Dr. Reshu is one of those few doctors who do not prescribe *********** tests and medicines to the patients and empty their pockets; she suggests only those medicines that are absolutely required

2) She is very calm and composed all the time, and this calmness with composure can rub off to the patient*** *** ** ****** in minimal invasive surgeries which we got to experience positively during the LH surgery for my mom's uterus removal

4) She is very practical and objective in her approach during treatment

Negatives:

** **** ************* ****** *** **** ************* * *** ***** ******** ** ********* **** *************** ********* *********** the doctor can be objective and engage in only small-talk while treating the patient; but for issues like PCOS and Early Pregnancy Loss - Miscarriage in 1st trimester (which we are suffering from), where there is a lot of psychological and emotional trauma involved, you would expect the gynaec to not just focus on the medical treatment but also provide some counseling to patient who would be going thru lot of guilt and other emotional issues etc. due to miscarriage. A case in point being - we visited her 2 days ago with positive pregnancy test result and 35 HCG level, she asked us to do HCG test in 48 hrs and indicated that the levels are low for 5th week.. and when we told her today that she had heavy bleeding along with mucous fluids and all that stuff in the last 2 days and the HCG has dropped to 9, she told us **** ************ that this proves the pregnancy didn't work and she just asked us to wait for 1 month and resume planning till 3 months - she didn't even bother to ask how my wife's mental state is, whether she is feeling any guilt or negative concerns about conceiving in the future, she didn't bother to explain the biological process of what actually happened, what should have happened, and what should we do to improve our chances, ******* **** ** *** ******* ****** **** **** * all she said was that this could be anything, it is very normal, keep planning for another 3 months - btw, we have been planning since last 1.5-2 years and have been consulting her regularly regarding this; I also observed that she doesn't bother to go through previous reports in the file we gave to her, to check the history on TSH, Hb1Ac, Thyroid etc. She was asking us for those values, and when we couldn't remember, she asked us to have those tests again;

2) She always seems to be in a rush to send the patient away from the room, ** ** *** ******** ** ** ***** ** **** ******** ** ******** ** *** **** ******* **** ****** **** ***** **** **** **** ******* **** ***** ** ** causing stuff like not taking time to talk to patient about her emotional health, *** ******** *** *** ********* ****** ** ****** ******* not providing any counseling whatsoever, *** ***** ******* *** ******* ******* ** ****** ******** ******** *************** During the numerous visits we have made during last 3 years, it is my observation that her average consulting time per patient is hardly 3-4 minutes!

3) *** ************* ***** ** ****** ******* *** ************* **** *** **** ****** ** ********** **** ** *** **** ***** *** ***** ** ******** *** ****** **** **** ******* **** *** *** *** ************ ******* ** ****** ** ********* **** ** **** *** ******* **** *********** ** ** **** ** ******* ********** ** ******* ****** *** ********* ***** **** ********* ******* ***** She is also not very approachable in general; ** **** ** ** ********** ** *** **** ******** ****** *** ** **** ************ ****** ** ******* ****** she responds to your intense WhatsApp msgs with blunt one-liners, very similar to the face-to-face exchange.

This leads to an absolute lack of warmth or compassion or comfort feeling between the patient and her; with very mechanical and incomplete conversations.

***** ** ** ******* **** *** ***** ** * **** ******* ************ **** ***** ****** *********** ** *** ******* ****** *** *** ***** ****** ********** ** *** ********** ******* ***** * **** ****** *** * ***** ******* *** ** * **** ****** *** ********** *** * ***** ******* *** we are not recommending her primarily due to this reason - her not being there for us when we needed

(This is a personal account feedback.)

Over the past one year I have been under the treatment of Dr. Alok Banka. Have been referring him for my Sinus related issues. I can share that the diagnosis, advice and treatment has been extremely helpful and by far, more than what I could have expected!!

What separates him from other Doctors:

Have visited many Doctor’s in my lifetime but the experience I continue to have and had with him stands out due to the following reasons:

1. Diagnosis: This is by far the most important point I personally feel a Dr should possess. Dr. Alok is excellent in his diagnosis of a patient’s condition as he hears them out fully.

2. Medication: The medicines he recommended were extremely helpful and gave the desired result for me. Not a single medicine is recommended without a valid reason or without conducting relevant medical tests and he would clearly explain what medications he’s prescribing and what the medication is supposed to achieve (which it does!!)

3. One of the few Doctor’s I have known who don’t rampantly prescribe “Antibiotics” without valid clinical observations or reasons. Very rarely have I met a Dr. who allows & gives sufficient time for the body to heal naturally with supportive medications and only recommends antibiotics once the need is established. And the dosage is also for the specific requirement and not a random dose, which really helps the healing process.

4. Humane Touch: He’s an extremely patient Dr who fully hears his patients and fully understands not only the physical difficulties faced by his patients but also is sensitive to their mental and emotional side as it’s extremely important during any illness.

Without doubt would recommend anybody who is reading this and seeking an ENT Doctor’s treatment to connect with him and have full faith in his treatment and follow it completely.

Best Wishes,

Went to meet Dr. Reshu.

Consulted the doctor, got the scanning done by the doctor and also gave the blood sample.

Finished everything in 30min including billing.

Everything is very fast here, awesome doctor and helpful staffs.

I met Dr. Reshu again after 5 days with my blood tests and other check ups. I was surprised to see that they didn't charge anything this time.

Consultation was similar, very nice and pleasant. Doctor gave sufficient time, explained everything in detail and made the complete road map for us how to go ahead.

We are really very happy with the clinic staffs and doctor.

We strongly recommend Dr. Reshu Saraogi for any pregnancy related issues and also the infertility problems.

Just on discussing with our friends in office, I came to know that she is the gynaec of many of our colleagues in office and all of them have similar views for her.

She is simple, calm and down to earth, not money monetary minded and completey patient centric.

She did the laparoscopic surgery for uterus remover for one of my friend s mother, because of her treament one of my colleague undergoing long term fertility treatment conceived.

And with God s grace and the ample support of Reshu mam we alco completed our family with a beautiful kid.

Thanks a lot again mam, * *** * *** ** *** ****** *** *** **** ********* *** **** ** **** ******

We wouuld be everly obliged to you and will recommend you to anyone who has female problems.

You had more patience than us and you waited and waited for the baby to deliver normally. It was really successful at night, and my wife could go home the next day. It's really amazing to see doctors spending their night also sometimes in the hospital with the patients and again start their work in the morning as routine.

Hats off to your family also for all the support.

The saying that "Doctors are God’s reflection on earth" holds true for Dr. Reshu and the credit for ensuring a safe pregnancy for us through difficult circumstances is well deserved.

We had suffered an unexpected loss of our first child in Aug 2019 during 7th month of pregnancy and were devastated. It took us 6 months to cope up with the emotional and physical stress to gather ourselves to try again. We did not want to go ahead with previous physicians as we felt that enough attention was not paid during the critical months that may have resulted in our loss.

Dr. Reshu came as a saviour and we felt a renewed hope with positivity visiting her clinic in Whitefield. Initially , we were taken aback by her cool , mature and focussed approach to managing pregnancy. We were hoping for long motivational sessions with her to address our apprehensions and fears. However , Dr. Reshu’s mantra was to not look back trying to replay any event from last pregnancy and take everything one step at a time. With Covid 2nd wave creating a huge concern , she calmed our nerves and explained all the risk factors as well as her interventions.

When it came to decide on the final date for delivery , she actively recommended that we go ahead with the procedure in 37 weeks instead of waiting any longer to avoid foetal distress. We had utmost trust in her and by God’s grace we are blessed with a baby girl who just turned 1 in Aug 2022.

We cannot recommend Dr. Reshu and Cogent clinic enough to expecting parents as you would be in expert hands , in a positive environment and receive matter of fact explanations one step at a time.