Max Hospital, Sushant Lok I

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1. Detailed Grievances

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**** I communicated pain, anxiety, or asked for clarifications, * *** ******* ** **** * *** ****************** *** ***** ***** ********** ***** **** ********* ********** ** ********* ***** ***** ****** *** ** ** ********** ** ******* ******* *************** **** *********** *** ******* ****** ** **** ** ******* *** * *** ********* ** ******* ****** *** ******* ***** ***** **** *** ** ******** ** *** ****** ******* ** ******** ** ** ***** **** **** ************ **** **** **** **** **** **** ** ********** ** ***** ** ** *** ** ***** **** *** ****

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Coordination between departments was absent — I had to repeatedly chase test reports and get them validated.

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Many times, requests for water, repositioning, or toiletry assistance **** ********* ** ********

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I came to Max Hospital Gurgaon, Gurugram in good faith, trusting that I would receive competent, ethical, and compassionate care. ******** * *********** ******** ************** *** * ********* ** *********** ******* ******* ** ********* *** **** ********** ** ********* ********

Priya Sanghvi

This one comes straight from my heart , unalloyed admiration for an exceptionally skilled doctor

My wife was a severe case of endometriosis and also had a very large fibroid , large enough for an invasive surgery for its removal

Dr Suman Lal wad God send for us , the reasons , i share here

1.Her personal connect

She makes an instant connect , with her openness , availability even at odd hours for the patient , even on whatsapp . Its amazing considering her busy schedule

2.Clear Headed line of treatment

She does not sugar coat treatment lines required , upfront and she sticks to what she says , that instills confidence , we were in safe hands

3. The surgery - 7 hours long

It was very long operation , 10 cm size fibroid was removed , large scale removal of endometriosis , some from very delicate regions like the ano rectal region , intestines .

After almost a month there are no complications , my wife feels relief , which she never felt for a very long time, we wish we had come to Dr Suman Lal before , rather than going to multiple doctors who sugar coated a bitter pill , it had to be operated , and she was bang on ... on the line of treatment.

Mind you one thing , Endometriosis requires a different skillset than normal gynae process , it needs a skilled hand to ensure no complications ,

In this case it needed both laproscopy as well as invasive surgery.

4.Aesthetics - Bare Minimum scars

Despite such a complicated and invasive surgery , DrSuman lal ensured minimal incision , and at a place which surely will allow my wife the freedom to wear any dress.

5. Post Operative care

Minimal medicines , patient comfort , and caring words.

The family members beware , she will ensure you take care of your patient, she is a hardline if you deviate , i personally respect that , coz you cant miss any medicine, dr visit in such serious cases.

For her , her patient is paramount

6. She has the ethics that seems of the yesteryears

High on ethics , she will follow process to the Tee , inform about your queries , every single query. She will do it herself and not send someone to connect to you.

Why such a long review

I chose to put so much effort , coz she had put just as much effort for my wifes case.

Endometriosis is an increasing phenomenon , which if not done properly or on time can lead to complications , and not every doctor who is a gynae can be hands on in these complicated surgeries which require both skill and clear line of thought.

Without batting an eyelid , i would say she is the one to go to.

And to end She is an MD from AIIMS , and it shows in everything she does or says.

I visited Dr. Dhar for my liver issues, which were clearly evident from my symptoms and test reports indicating something seriously wrong with my liver function. He suggested a total of 22,000 INR worth of tests. Initially, he diagnosed me with autoimmune hepatitis. However, after assessing my financial capacity during our third consultation, his demeanor changed drastically. Despite being in considerable pain and having driven myself there without any help, he rudely remarked, "If you had a liver problem, you wouldn't have been able to walk here."

I was stunned by his insensitivity. As I tried to explain my pain, he abruptly suggested I see a neurologist and ordered more tests. ** ** ********* **** * ****** * ****** ******* ** ******* ******** ********* **** *********** *********** * ***** ******* *** ****** ********* **** * *** ********** *** ********* ***** ****** ** *** ****** ********** ******* ** ********* ** ****** **** ******** ** ************** ********** ** ** **** ******** ******** ** **** ********* ** *** ****** **** ** ********* ***** ****** As a doctor, listen to your patients carefully. You may be a professional, but patients are acutely aware when their bodies need help. ***** ******* * ********* ********* ***** ** *********** ************ Health is not a game where we wait until someone is on a stretcher or wheelchair. As women, we often endure significant pain, such as walking after a C-section to nurse our babies, so never underestimate our willpower. **** ******** *** ************* ********* *** ****** ***************

We consulted Dr. Gaurav Bansal when my wife was diagnosed with multiple gallbladder stones (largest 14 mm) along with a 1 cm supra-umbilical hernia. Since two conditions had to be addressed in a single surgery, we had many concerns and questions.

Dr. Bansal patiently explained everything and gave us the confidence to proceed. He is highly skilled in minimally invasive laparoscopic surgery, and his expertise was clearly visible throughout the process.

The surgery went extremely smoothly. My wife had a very quick recovery, experienced minimal pain, and was discharged the very next day. The entire procedure and hospital process were so well managed that we hardly had to worry about anything at C.K. Birla Hospital.

What we appreciated the most was his humble, friendly, and approachable nature. He was also responsive on WhatsApp whenever available, which was very reassuring during recovery. Another thoughtful gesture was that he did not charge us a consultation fee during our clinic visit after the surgery.

Overall, Dr. Bansal is a ************* doctor with excellent surgical skills, and we are very grateful for the care he provided. I would highly recommend him to anyone looking for a reliable laparoscopic surgeon.