Give her shoulder a rest from domestic activities and mobile use. The pain is due to overuse of the shoulder muscles. Mobile use is a very stressful activity.
The type of pain you are describing is most probably due to neck. Need clinical examination.
Next Steps
Teleconsultation to confirm the cause of pain.
Health Tips
Chin tucks and neck exercises
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It's very important to have a thorough clinical examination. Have to rule out whether the pain is from cervical spine or shoulder. Also is she diabetic?
Next Steps
need to get initial blood investigation specially thyroid and rbs. also if problem is cervical then mri of cervical spine.
Disclaimer : The content is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding your medical condition. Never disregard professional medical advice or delay in seeking it because of something you have read on this website.
Disclaimer : The content is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding your medical condition. Never disregard professional medical advice or delay in seeking it because of something you have read on this website.
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