Visited For StressCounselling And Stress Management
I recommend the doctor
Happy with: Treatment satisfactionValue for money
Doctor Hemlatha and Sreshtha were good. They listened to my case well and noted down the points as well. However, even before I took the chair and started narrating my problem, I was told that I can only use half an hour because I booked the appointment through practo. I was not expecting a time limit being told to me even before taking the chair properly :) Stress and anxiety patients take time to open up. Other thing is, I had to pay 1000 Rupees cash for this brief session without being given any acknowledgement like a consultation slip or a prescription or a payment receipt etc. (even though I understand giving a full-fledged prescription may be early at this moment). It's difficult to claim for reimbursement such medical expenses without proper acknowledgement. I did ask for it but didn't get it. This made me think what was the value that I got in return of paying 1000 Rs. for the brief session. Other than this, the visit was good and I felt quite comfortable at the clinic. I would like to visit them again to know more about the therapies that can help me improve.
Dr. Hemalata Mukundan (PhD) replied
Greetings. Thank you for your valuable feedback.
You should have received a bill and payment receipt from Practo on your email id, which you can use to claim reimbursement. Do let us know if you have not received it, we can resend it.
Appointment duration - Practo is a great service, but the interface does not show the the booking duration - We would request you to give them feedback, we have requested them too, but there is no provision as of now, as they expect the average appointment to be 5 to 15 minutes only.
There are no hidden charges at SOHAM and all costs are transparent. We are required to pay Practo a fee for the booking.
At SOHAM, we strive to maintain the highest standards for Psychological services - You were seen by 2 specialists in your first session, and your therapy plan was also discussed. We ensure you are cared for by a team and not just one doctor.
You are always welcome at SOHAM - we treat every client as a part of our extended family.