I Clinix - Advanced Eye Care, Gurgaon Sector 38

I visited the hospital today (23rd Sep'23) for a scheduled appointment managed by the Practo team. Despite arriving on time at around 3:30 or 3:45 PM, I had to wait for an extended period, approximately 2.5-3 hours, before finally seeing the doctor at 6:40 PM. The actual consultation with the doctor was quite brief, lasting only 1-2 minutes, after which my query was referred to a counselor who was in an equal hurry to conclude.In terms of the doctor's expertise and the solution provided, I found it satisfactory and efficient. However, I believe the overall experience could have been significantly improved by better management of the waiting times, as waiting for nearly 2.5 hours for a scheduled appointment was highly inconvenient and almost unprofessional. It demonstrates the incapability of the staff to manage things effectively. No one was remotely apologetic.It would be beneficial if the staff could ensure that patients do not have to wait excessively, ideally no more than 15-20 minutes.

Despite taking an appointment was made to wait for an hour. Finally when the procedure began and had to get my dilation done, my husband went to remind the staff thrice to put the drops. Again, while all this took 2.5 hours we were told that the doctor is performing Operation and would take an hour more. After complaining several times gir the final consultation after 3 hours from the time of appointment.This was my first visit here after reading reviews on practo but not good experience at all. no value for patients time.

The receptionist was very rude.

And they lying and taking appointments and not attending

This is such bad behaviour

This was my first RCT, and the doctor made the entire experience stress-free. He explained everything clearly, provided excellent care, and the treatment was completely painless. The staff were also very polite and supportive throughout. Highly recommended.

My experience with Dr. Varun Gogia was good and he explained everything clearly. Although there was some waiting time at the clinic, I would still recommend the doctor to others.

The doctor explained things somewhat clearly, but the waiting time at the clinic is always more than an hour. Despite this, I would still recommend Dr. Varun Gogia.

My experience with Dr. Varun Gogia was good. He explained things properly and everything at the clinic was smooth. I would recommend him to others.

The doctor explained everything properly, but I was very dissatisfied with the long wait time and would only rate the experience as one out of five. Overall, I was not happy with my visit.

The doctor explained everything well during the visit. Although there was some waiting time that could be improved, overall the experience was satisfactory and I would recommend Dr. Varun Gogia to others.

The doctor was nice and provided good care during my yearly retina checkup.