Skinray Skin Hair & Laser Clinic, Sarjapur Road

Me and my husband went to the clinic after cancelling all our meetings and leaving our 2 years old kid at home as i was having allergic reactions . But when i reached the clinic, receptionist There was rude and not professional . Seems like there was some miscommunication from the app team and the clinic . From the time i booked the appointment, i kept on receiving Text messages regarding my Booked appointment. When i reached they said there is no appointment booked and they haven’t received any notification about it. Where i had proof from the app and messages , whatsapp chat that i booked for in-clinic appointment. She said doctor only comes in the evening , she doesn’t have any in-clinic appointment in the morning where as if u check in their app , u can notice there are around 11 timings available for in-clinic appointments as well. I booked for 10am time. Their receptionist kept on saying it might be a video consultation even after checking my appointment details. She wasn’t helpful at all . And very rude by behaviour. I won’t recommend this app and that clinic to anyone as they don’t value customer’s time . And till now I haven’t even received a single call from any of them stating the issue or apology nothing. I have already uninstalled the app and rated 1 star for this doctor and clinic. Still i am writing this feedback as I want to make aware people about the awful experience i went through. Very unprofessional .

AVOID DISINTERESTED AND RUDE DOCTOR.

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I visited this place after I experienced a sudden outbreak of dandruff and hairfall this summer.

Examination/Evaluation: Right from the beginning, there was absolutely no interest shown by the doctor in trying to talk to me or gather information about my diet, sleep schedule, previous medical history, etc.

When I told her my issue, she scratched my scalp with her finger for a quick second and continued writing * ******* list of prescriptions, all of which were available at her own clinic (surprise!)

The whole appointment lasted 3-4 minutes where she spent 90% of the time writing medicines and supplements instead of talking to me and trying to get to the root cause.

No menrion of side effects that come with these medicines and neither did I get any advice on diet or lifestyle changes.

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Made an appointment, got a confirmation message, drove for 35 minutes while it was raining and too much of traffic. Post reaching I was told by the staff that doctor is not available as she went for a conference meeting. However, there was no responsibility taken by the doc to inform about her absence. It was a complete time wastage. Doc should take the responsibility of updating her schedule properly on the app so that patients don’t end up booking and travelling to the clinic. Please take care of this going forward.

We had visited Dr. Kavya earlier, years back for my husband’s acne issues and he was satisfied with the outcome. Hence we revisited her for my skin problems. The doctor identified all the issues, explained the probable causes and suggested medication. I am about to start the cycle and hope it will work for me as well. Was satisfied with her ways.