Dr. Neha

I booked an appointment for Tuesday, March 18th, at 8:45 PM, but the doctor didn't arrive until 9:20 PM. Our consultation lasted only about two minutes. Dr. assured us that it was just a cold and there was "no cough."

I took my sister's 6.5-month-old child to see him for a cold and cough, but the prescribed medication didn't help, *** *** ******* ********* ***********

On Thursday, I consulted the clinic by phone. The receptionist said she would check with the doctor and later informed me that we should start using a nebulizer. I asked if we could revisit the clinic, but she told me there was no need for a follow-up visit, as the nebulizer would be sufficient.

After starting the nebulizer, the baby still didn't improve, so we decided to see another doctor on Sunday.

But on Saturday evening, the clinic asked for feedback via WhatsApp. I informed them that the medication had no effect. They replied that we could come in, but when I asked if we would be charged again for the visit, they did not respond.

When I called for clarification, a receptionist told me we had missed the "3-day" window for a free consultation and today is the "4th day". I told her that I had contacted you earlier, *** *** ****** *** **** ****

In summary, they failed to treat what began as a simple cold and delayed our free visit to charge us a new consultation fee. ******* ****** ******* *** **** ** ******** **** *** * ***** ******* *** ** ** *** **********