Medanta-The Medicity, Gurgaon Sector 38

I live in UAE and had come to India for some work. Thought of showing my eyes to an ophthalmologist and then showed in Medanta.

Please note the DISASTROUS chronology of events that have happened with me in Medanta.

07-Feb-2022:

I took an appointment to show to “Dr Sudipto Pakrasi”. I got a message that “Dr Sudipto and team” would see me on 08-Feb-2022. However, to be doubly sure, I called Medanta to confirm if Dr Pakrasi himself will see me. I was told that Dr Pakrasi won’t see me but some other doctor. The message should have mentioned that “Dr Pakrasi’s team” would see instead of “Dr Pakrasi and team”. **** *** *** ***** ***********

I took an appointment to directly see Dr Sudipto Pakrasi on 15-Feb-2022.

15-Feb-2022:

I consulted Dr Sudipto Pakrasi on 15-Feb-2022.

He gave me hardly 2 or 3 minutes and said that I must get operated immediately for cataract in both eyes. He asked me how I’m living without getting operated!!!

I was telling him that I didn’t have any major issue with the eyes and I could see much better with the left eye than with the right eye, but he showed me some pictures and just said “see the pictures; the left eye is having more problem”.

He didn’t listen at all and called another patient. I thought that he might be busy that day.

In the name of MEDANTA ONLY, I decided to go for the operation.

(Nobody in this world had recommended me to show to this specific doctor.)

His coordinator, Mainak Roy, explained to me that it is up to me when to get operated and I could get one eye operated now and the other I could get operated later (after a few months). This was contradictory to what the doctor had said.

I was also told by the coordinator that with EDOF lenses, I would not require glasses for distant vision AT ALL and, I would not require glasses for near vision (unless I’ll need to read anything very close). And all this would happen the very next day.

Not even a junior doctor was there to explain the things to me. ******* **** ** ******* *** ************* ** ****** *** **** ********************

I visited Medanta Gurgaon for tests and to meet the anaesthesiologist. After everything was over, I was told that the surgery would be done in the Medanta New Delhi branch. This place was quite far from my residence and take 2.5 hours one way. I should have been informed about this difference on day one. I had to visit this branch total 4 times.

25-Feb-2022:

I got operated on 25-Feb-2022 for cataract in the right eye (based on my decision to go for the right eye first) with FEMTO Laser and EDOF lenses.

*** ******* **** *** *** *** *** *************** ******** **** ******* *****There was a query raised by my insurance provider on 21-Feb-2022 to Medanta TPA. But these people did not respond at all. I also tried to call the Medanta TPA between 22-Feb-2022 to 24-Feb-2022, but nobody picked up the call even after calling at least 20 times. I even called through the main Customer Care number of Medanta but the call to TPA was not getting connected.

The after-effect of this episode was that on the day of surgery, my family and friends had to struggle till late evening to get approval from insurance. When approval was delayed beyond our tolerance, we made the payment ourselves and went back home.

26-Feb-2022:

I consulted Dr Pakrasi in the follow-up and told him that since one eye is operated and the other is not (with the power of -4.25), I’m not able to see properly and working on the computer is not possible at the moment. When I asked him for Sick Leaves, he said to me that people will laugh at him if he writes Sick Leaves. He wrote after requesting many times.

28-Feb-2022:

After the surgery, my vision in the right eye was not clear.

At night, it was so pathetic that I went into a Depression.

03-Mar-2022:

I showed to Dr Pakrasi on 03-Mar-2022. This time, there was a different story.

He told me that this problem is happening because EDOF lenses are not designed to see with one eye, and I would get clear vision only after when the left eye is also operated.

Since I was having trouble, I asked him if he can get the power of the lens checked once again for the left eye. He outrightly said – “don’t even ask this question; we know what we are doing”?

04-Mar-2022:

I didn’t have a choice and got my left eye operated on 04-Mar-2022.

05-Mar-2022:

When I went to show him on 05-Mar-2022, I was first sent to Dr Carreen Pakrasi. She told me that my distant vision is not clear because Dr Sudipto Pakrasi did calculations for IOL and focussed more on my near vision ****** ** ******* * ********* ***** She is very good and had listened to all my problems.

Finally, when I met Dr Sudipto Pakrasi, he said to me that everything is fine, and he don’t want to see me again.

I asked him if I should do some eye exercises; he said, “eye exercises are of no use”.

Sufficient power had come for both the eyes in the test by the optometrist, but doctor said not to use any eyeglasses. I told him that my vision is not clear, and he responded that now I must “Train my Brain to see the world” but didn’t tell me how.

This came to me as a shock, *** * **** ******** ******

Later I understood that he had said all these because he had his HIDDEN plan of leaves.

I was not able to work, as I was getting pain in my eyes even after working on the laptop for 10 minutes. I had to zoom everything to see. Again, when I asked for Sick Leaves, he repeated the same story that people will laugh at him.

17-Mar-2022:

Since I was having trouble, I took an appointment to show to Dr Sudipto Pakrasi on 17-Mar-2022, and to my dismay, this doctor had gone on leave, without any prior information.

Hence, that day, I had to show myself to Dr Sabrani Ghosh (doctor of his team).

Optometrists checked me and wrote the power for my glasses.

But when I checked the paper which was there with Dr Sabrani Ghosh, I was shocked again to see that the “near vision power” was not mentioned there at all. However, a good amount of power had already come in the check-up.

When I asked the doctor, then she sent me again to the optometrists to get the power checked. “Near vision power” was +1.25. * ***** *** ********** **** *********

I informed her about the following issues I was facing:

a) Distant vision not clear

b) Near vision not clear

c) Seeing excessive halos

d) Seeing double images/shadows

e) Pain in eyes

Additional major issues that I observed later:

f) Not able to see the Green Arrow of Traffic Light

g) Persistent heaviness in my eyes

Dr Sabrani Ghosh told me that I’ll have to show to Dr Sudipto Pakrasi.

But Dr Pakrasi had vanished.

After a lot of hue and cry, I got an appointment from him for 05-Apr-2022 in Medanta Gurgaon.

29-Mar-2022:

I gave a call to Mainak Roy to re-confirm that Dr Pakrasi will be seeing me on 05-Apr-2022 in Medanta Gurgaon.

And another shock – he told me that Dr Pakrasi has cancelled all his appointments, and now he’ll be available only on 12-Apr-2022.

**** *** ***** *** ******* I had not received any SMS also about this cancellation.

Finally, I decided not to show him again, as it would consume one full day, get my mood upset after seeing him, and he won’t give any solution to me.

Every time I saw him, he was behaving the same way with every patient. He is EXTREMELY RUDE, ARROGANT, ************** ********** *** *************** *** ******* ** **** *** *****

Note that I never skipped any prescribed medications.

01-Apr-2022:

Since I had understood that showing to Dr Pakrasi would be of no use, * ********* ** ******* **** ******* *** * *** ***** ****** ******* **** **** ** **** * **** ********** ******* ************** ** ******** ** *** ****** **** *** ********* *** ** **** ******* I’ll have to go for another surgery after a few months. This was another shock ** ** ******* *** *** **** *** **** ** **** ********** ** ***** **** *** *** ***** *** ** *********** **** ******* *** **** ** ***** ** ***** *** ************** **************

***** *** ***** ** ******* ***** ** ** ********* **** ** *********** *** *** ******* *** ******* ******* * *** **** ******** ** * ********* ********

My questions to Medanta Management:

1. When an appointment was requested for Dr Sudipto Pakrasi, why was I first given an appointment in which some other doctor would see me and not Dr Sudipto Pakrasi?

2. Why didn’t he give me sufficient time to discuss my case when I met him first on 15-Feb-2022?******* **** ****** ********* ** ** ** ******* *** ***** **** *** **** **** * ********* ****** ** *********

4. Why did he so arrogantly say to me regarding rechecking of lens power – “don’t even ask this question; we know what we are doing”?

5. Why did Dr Pakrasi’s team (Dr Sabrani Ghosh) initially didn’t prescribe any power for my near vision? Is +1.25 a power that is supposed to be ignored by the patient?******* *** **** * **** ***** ** ******* **** *** ******************** why I’m having the issues of:

a. Distant vision not clear

b. Near vision not clear

c. Seeing excessive halos

d. Seeing double images/shadows

e. Pain in eyes

f. Not able to see the Green Arrow of Traffic Light

g. Persistent heaviness in my eyes

****** ****** ** ****** ** ***** *** **** ***** ***** ****** *** ******* **** **** * ***** **** *** **** *** ******* **** ***** * ******* ***** **** *** *** ********* ************** **** **** * ***** ********* ************** ********** *** ************ ****** ***** ** * ******* ******** **** ******** ** ** *** ****** ** ****** *** ** **** ** ***** ******* *********** ******* **** *** ** *** ** ******* *********** *** ******* ******* ********** ** ******* * ********* ********* *** *********** ************* *** *** ******* *** ********** **** ** ** ******* *************** ****** **** ** ********

Efficient Thoracic Surgery Recovery with Dr. Puri -

Thoracic surgery, a specialized field dealing with surgical procedures in the chest area, often brings a sense of apprehension and uncertainty to patients. However, the experience can be significantly transformed when guided by a skilled and empathetic surgeon like Dr. Harsh Vardhan Puri. His commitment to ensuring an efficient and smooth recovery journey for patients has earned him recognition and trust in the field of thoracic surgery.

Dr. Harsh Vardhan Puri's approach to thoracic surgery recovery encompasses a blend of medical expertise, personalized care, and cutting-edge techniques. It begins well before the surgery itself, as he takes the time to thoroughly educate his patients about the procedure, expected outcomes, and the steps they can take to facilitate a swift recovery.

One of the key factors contributing to an efficient recovery under Dr. Puri's care is his meticulous surgical technique. With years of experience in thoracic surgery, he employs the latest advancements and minimally invasive procedures whenever possible. These techniques not only reduce the physical trauma associated with traditional surgery but also lead to shorter hospital stays and quicker healing.

Moreover, Dr. Puri's commitment to patient comfort and well-being extends to the post-operative period. He and his dedicated team ensure that pain management is a top priority. This means that patients experience minimal discomfort, allowing them to regain their strength and mobility sooner.

Another aspect that sets Dr. Puri apart is his emphasis on personalized care plans. He understands that each patient is unique, with different medical histories and lifestyles. Therefore, he tailors recovery plans to meet individual needs, taking into consideration factors such as age, overall health, and personal goals.

Communication plays a pivotal role in Dr. Puri's approach to thoracic surgery recovery. He maintains open and transparent communication with his patients and their families, keeping them informed at every stage of the process. This not only alleviates anxiety but also fosters trust and confidence in the treatment plan.

Dr. Puri's commitment to efficient recovery extends beyond the hospital walls. He provides comprehensive guidance on post-operative care, including diet, exercise, and lifestyle adjustments. This holistic approach empowers patients to actively participate in their recovery journey, promoting faster healing and a return to their daily routines.

In conclusion, Dr. Harsh Vardhan Puri's dedication to ensuring an efficient thoracic surgery recovery is a testament to his passion for improving the lives of his patients. With a focus on personalized care, advanced techniques, and clear communication, he stands as a trusted figure in the field of thoracic surgery, offering patients a smoother and more comfortable path to recovery. Under his care, patients can rest assured that their well-being is at the forefront of every decision and action taken throughout their surgical journey.

Rapid Lung Cancer Diagnosis and Treatment by Dr. Puri -

The journey from suspicion to diagnosis to treatment for lung cancer is often fraught with anxiety and uncertainty. However, when under the care of a dedicated and experienced medical professional like Dr. Harsh Vardhan Puri, the process becomes significantly more streamlined, efficient, and reassuring. Dr. Puri's commitment to swift and effective lung cancer diagnosis and treatment has made him a beacon of hope for patients facing this challenging condition.

Dr. Harsh Vardhan Puri's approach to lung cancer diagnosis is marked by a combination of precision, innovation, and empathy. He understands that time is of the essence when it comes to cancer, and his commitment to rapid diagnosis is a testament to his dedication to his patients' well-being.

One of the pivotal aspects of his approach is the use of cutting-edge diagnostic tools and techniques. Dr. Puri ensures that his patients have access to state-of-the-art imaging and diagnostic technologies, which enable him to accurately identify and characterize lung tumors at an early stage. This early detection can be a game-changer, as it allows for more effective treatment options and improved prognosis.

Furthermore, Dr. Puri's expertise in interpreting diagnostic results means that patients receive a swift and accurate diagnosis. He takes the time to explain the findings to his patients in a clear and compassionate manner, alleviating anxiety and helping them make informed decisions about their treatment.

When it comes to lung cancer treatment, Dr. Harsh Vardhan Puri's approach is marked by a multidisciplinary team effort. He collaborates with a team of specialists, including oncologists, radiation therapists, and pulmonologists, to develop personalized treatment plans tailored to each patient's unique condition and needs.

Dr. Puri's commitment to patient-centric care means that he involves his patients in every step of the treatment decision-making process. He discusses various treatment options, potential side effects, and expected outcomes, ensuring that patients are active participants in their care.

One of the cornerstones of Dr. Puri's approach to lung cancer treatment is the use of innovative therapies and the latest advancements in medical science. He stays updated with the most recent research and treatment modalities, offering his patients access to cutting-edge treatments that can enhance their chances of a successful outcome.

Furthermore, Dr. Puri places a strong emphasis on holistic patient care. He understands the physical, emotional, and psychological toll that a lung cancer diagnosis can take on individuals and their families. Therefore, he provides comprehensive support services, including counseling, pain management, and palliative care, to ensure that his patients' overall well-being is addressed.

In conclusion, Dr. Harsh Vardhan Puri's commitment to rapid lung cancer diagnosis and treatment is a reflection of his unwavering dedication to improving the lives of his patients. With a focus on early detection, personalized treatment plans, and a multidisciplinary approach, he stands as a beacon of hope for those facing the challenges of lung cancer. Under his care, patients can find solace in the knowledge that they are receiving the most advanced and compassionate treatment available, paving the way for a brighter and healthier future.

Dr Neha Gupta is a true professional offering time, attention and energy for the noble cause of accurate medical treatment of patients' suffering from ID (Infectious Diseases).

She Took adequate time to go through all the reports for past 1 month to accurately diagnose further management of my ailing father during second opinion consultation on 14 Oct 21 in Medanta medicity.

Dr Neha with her honest treatment philosophy and transparancy to connect with the patients' made us feel what exactly our next steps looked like.

We had transferred Papa Ji on 15 Oct 21 to Fortis Gurugram From Asian Institute of medical sciences Faridabad where he was bedridden since 18 September 21.

Results started showing up so soon and this further instilled our deep confidence in her team. ** ****** *** ********** ** ** *** ** **** ****** ******* ** **** * ***** **** ***** ******* ****** ********* ******** ** ******* ******* ** ***** ********* ** ******* ******** ********* *** ******* ****** ******* * ******* ** *** *** ****** ** ******* ***** ** *********** **** * *** ** ******** * ************ ****** ******* **** *** **** ******** * ****** *** ** ************ ****** *** ******* ******* * ***** **** **

We're fortunate to have found out such a well meaning doctor who combines her impeccable medical knowledge and care for patients' under her care in today's कलयुगी Era.

From the heart of our hearts, We're indebted to her for saving Papa's life and highly recommend any/all patients of ID (Infectious Diseases) to blindly consult Dr Neha Gupta Ji. *** *** ****** ** ** * ******** *** *** *********Regards

Dipti sahu Phogaat & family

I am delighted to share my experience with Dr. Sanjay Mahendru, who performed surgery on my father, Naresh Kumar, following his battle with mouth cancer. Dr. Mahendru's expertise as a plastic surgeon, coupled with his compassionate approach to patient care, left an indelible mark on our entire family.

From the moment we met Dr. Mahendru, it was evident that we were in the hands of a skilled and dedicated professional. His thorough understanding of my father's condition, coupled with his willingness to address all our concerns and queries, instilled a sense of confidence in us from the outset.

Throughout the surgical process, Dr. Mahendru demonstrated exceptional skill and precision. His surgical technique was meticulous, and he went above and beyond to ensure the best possible outcome for my father. Dr. Mahendru's attention to detail and commitment to excellence were truly commendable, and we felt reassured knowing that my father was under his care.

Beyond his surgical expertise, what truly sets Dr. Mahendru apart is his compassionate bedside manner. He approached my father's treatment with empathy and understanding, taking the time to listen to his concerns and providing support every step of the way. Dr. Mahendru's genuine concern for his patients' well-being was palpable, and it made a significant difference in my father's overall experience.

In conclusion, I recommend Dr. Sanjay Mahendru highly enough to anyone in need of plastic surgery. His combination of exceptional skill, compassionate care, and dedication to his patients' well-being makes him truly stand out as one of the best in his field. My family and I are deeply grateful for the outstanding care we received from Dr. Mahendru, and we will always hold him in the highest regard.

Thank you, Dr. Mahendru, for your exceptional skill and unwavering dedication to your patients' health and happiness.

I have been Dr. Gupta's patient since 2018. He treats me for psoriatic arthritis which he was able to bring into remission. I am very happy with his treatment, how calm he is, and how he listens to my needs. What I like best is that he supports my career and ensures despite a chronic illness, I am a high performer in office. He is a senior doctor so yes you have to jump through hoops and meet his junior doctors first, and also be patient as you wait for appointment. Most good doctors in India do not spend more than 5-7 minutes with you. As a patient, come prepared! I usually have my questions ready, in bullet points, and I know exactly what joint pain / symptom I need to show him. Even when I am abroad, he continues to treat me using teleconsult. I will never trust another doctor with my condition which is complicated. His approach is balanced, and he never alarms the patient. For those of us with chronic illnesses, that is important. There are ebbs and flows of these diseases. I always feel reassured when I consult him. He insists on seeing bloodwork so come prepared. Doctors cannot diagnose on teleconsult, but they can assess and treat someone they have met before. For those with immune diseases or arthritis, he needs to see you and how you move! Also, be kind and polite to his staff members, that goes a long way. They are people too and its not easy managing a heavy waiting room. That's a sign of a good physician, so bring a book, coffee, and relax while you wait. Wish you a speedy recovery.

Because God could not be everywhere he made sure that we have doctors like you who have the gift of healing mankind. I am so thankful to you for treating my daughter so tenderly. From last 2 years, my 5 year old daughter was suffering with cough. This cough was not normal as it mostly used to happen during morning. We consulted at least 8 child specialists, not only in India but in UK as well. Everybody gave some or the other medicines without proper checks. Some said it looks like acid reflux, some said its Asthma. We read very good reviews of Doctor Garima Seth while we were in Gurgaon and decided to meet her who is a Paediatric consultant for Asthma and Allergy specialist. After listening to us and checking all the symptoms she ruled out that my daughter is Asthmatic and then she recommended us to meet Dr. Deepak Goyal in Fortis Gurgaon. We didn’t know by then that there is a “Paediatric Gastroenterologist” Doctor as well. Dr. Deepak was our 9th doctor. We went to him with our last hope. After listening to us. He recommended for some blood tests and Endoscopy. He did that what we missed with other doctors. He checked the root cause and finally gave us the hope and my daughter will be absolutely fine. Her endoscopy result came that she has mild acid reflux which can be treated by mild medicine and with few lifestyle changes. All these tests and checks gave us a great sense of relief.

Good doctors get to the root cause of the issue and may treat it with a very basic medicine too.

He is not only a very good doctor but also a very genuine human being. He gives you proper time and response and makes you feel very comfortable, which is one of the best quality one doctor can have.

We as a parents appreciate his professionalism. His great ability to listen and explaining the things. And most importantly giving us a confidence that every thing will be okay very soon.

We highly recommend him to any parents who feel their child is suffering with any stomach related problem

My mother, aged 70, had been suffering from severe pain in both shoulders for more than 2 years. Movement of both arms was severely restricted. She was unable to lie down, and had to sleep in sitting position. She was unable to undertake normal activities like bathing on her own, cooking etc., and her normal life was disrupted.

Her treatment with injections, drugs and physiotherapy was not of much help, and the pain kept worsening. We made inquires in the medical community, and learnt of Dr. Raman Kant Aggarwal as a renowned shoulder specialist & surgeon in Gurgaon / NCR.

We thus approached him for a solution. After evaluating her, he informed us that both the shoulder joints were severely damaged due to osteoarthritis, and advised shoulder replacement for both shoulders. Accordingly, she underwent Total Shoulder Replacement of the right shoulder in April 2019, followed by Reverse Shoulder Replacement in the left shoulder in October 2019. This was the first surgery of its type done in India (Angled BIO RSA). Both the surgeries were respectively followed by a schedule of regular exercises done at home.

She was able to resume her normal routine gradually, and is now (since November 2019) doing her normal activities like bathing, cooking etc. without much issue. She does experience some pain, but it is manageable.

We found the entire experience with Dr. Aggarwal and his team to be extremely positive. He is an extremely knowledgeable and highly focused doctor, with a positive, can do approach. Also we found him to be very sincere and transparent / honest. I think we could not have found a better doctor to treat my mother's condition, even if we had gone abroad. We wish to express our sincere gratefulness to him. I also wish to mention that the Reverse Shoulder Replacement was done by him on very short notice. He spent the entire night before the surgery planning for it, and slept only after the surgery was completed successfully. The entire experience was deeply rewarding for us, and we are deeply grateful.

Also we wish to express our sincere gratefulness to his team members, Dr. Vipul Gupta and Physiotherapist Dr. Amaar Yasir. **** *** **** ****** ************* **** a very positive and helpful approach. It has been very rewarding to talk with and learn from them.

I along with Shelly and the rest of my family would like to sincerely express my gratitude for the amazing work put in by the entire team of the Medanta Hospital, Gurgaon in helping save my sister Mrs. Shelly’s leg , who was a victim of a bad road accident. She would have nearly lost her leg but for the timely assistance given by the Medanta doctors.

I especially want to give a big thank you to Mr. Pankaj Sahni for arranging it all , the Plastic Surgery department of Medanta Hospital and Dr. Khazanchi in particular, for their care and skill in helping Shelly on the road to recovery.

In three separate operations, they were able to cover her whole leg with muscle and skin There was no skin at all and the bone was exposed in several places. Thankfully, the muscle and skin grafts have been successful and she now has to concentrate on being able to move her leg again and eventually walk .

I would also like to mention the help and cooperation extended by the Orthopedists and the rest of the staff including Dr.Hardeep,Dr.Vishal,Dr.Akash, Dr.Manish, and Ms. Niyamat who helped coordinating it all and the entire nursing staff of Medanta

And a big thank you to all the donors who contributed towards her treatment.

We are back home . And it will be a while until Shelly is able to walk and be up and about but we will eventually get there .

Doctors are truly God’s angels and saviours. Had heard this , but for the first time witnessed it .

I wish and pray for their good health and safety during these unprecedented times.🙏🏻

In gratitude,

**** **** ****** **** *****

Went in emergency for Gangrene Surgery, which hospital told Amanjeet performed had multiple defects.*** ****** *** ******* ***** ** *** *** **** ** ******** *** ****** **** ***** ******* *** ******* *********** ******* **** *** ******** ****** ***** ****** *** ********* ******* ** *** ******** **** ****** ***** *********** *** ******* **** *** *** ****** ********** **** *********** The re-feed tube was placed by his juniors in the small intestine instead of large intestine. This was done by DR HAREN.

Post surgery the doctor just came once in the name of Amanjeet and Team and signed the prescriptions made by Dr Sagar. Amanjeet didn't even checked the sutures he grafted which were full of green pus at the time of discharge. The suture were only seen by nurses and no doctor had time to see it. ****** *** *********** ********* ***** *** ******* ********* ** ******* ** ***** *** ****** ******* *** ******* ***** ********* *** ******

Doctors never showed us the reports nor discussed the reports with us. They came and told there is no infection eventhough the discharge summary clearly mentions TLC as 19000. Also, the discharge summary as Haemoglobin of 7 which requires blood transfusion. But no blood was tranfused in the entire treatment.

No antibiotic was provided. *** ***** ****** ** ******* *** ********** ********* ****** ** *********** ******* **** **** ** ** *** ****** ***** ** ******** *** *******

I have all the discharge summaries of medanta with clearly mentioned increased TLC counts at time of discharge indicating sepis. Similary too low haemoglobin which clearly signifies non dischargable condition.

Surgery caused parastomal hernia as well at the time of discharge which was not written in the discharge summary to hide their mistakes and never told by doctors to us.

Medanta is a name but their doctors don't have time to make diagnosis, treat their patients nor help them to recover. Every day new doctor comes and write some medications instead of AMANJEET.

Thankfully we got him admitted in other hospital. ** *** ******** ** ******** ********** *** ****** *** ***** *** ********* *** ********** My father is good now.