Dr. Vishwas Madhav Thakur

Dear I have just finished reading your review, and I find myself truly at a loss for words—a rare occurrence for someone in my profession. Please allow me a moment to express my deepest, most sincere gratitude for the time, thought, and emotion you have invested in sharing your experience. Your words are not merely a review; they are a profound narrative of trust, healing, and partnership that has left me and my entire team at Omega Healthcare Solutions deeply moved and immensely grateful. Your journey, as you described it, beginning with a simple Google search upon moving to Gurugram, resonates powerfully with me. I am acutely aware of the apprehension and skepticism that can accompany finding a new healthcare provider in a new city, especially when comparing them to the trusted practitioners of one’s hometown. To know that you consider yourself “truly fortunate” to have found our clinic is the highest possible endorsement of the trust we strive to build from the very first interaction. We understand that trust is not given but earned, and your narrative is a testament to the successful beginning of that sacred doctor-patient covenant. You mentioned that you were falling sick almost every month—a cycle that is both physically draining and emotionally discouraging. Reading about your journey to regaining your “health and stability” through accurate diagnosis, timely medication, and preventive measures like vaccinations is the core outcome we work tirelessly to achieve. It is incredibly rewarding to know that our collaborative efforts—your diligence combined with our clinical guidance—broke that cycle. However, your recognition that the support extended beyond prescriptions to “holistic guidance for a healthier lifestyle” is particularly significant. This aligns perfectly with our philosophy at Omega Healthcare: to treat the immediate illness while also empowering you with the knowledge and habits to build long-term resilience. You have embraced this partnership with remarkable commitment, and the results, as you note, speak for themselves. Now, I must address the part of your feedback that has touched me most deeply—your reflection on the nature of our relationship. Your observation that healthcare here is not viewed as a “transaction” but is built on a genuine valuation of your well-being strikes at the very heart of my personal and professional mission. In an era where healthcare can often feel rushed and impersonal, we have consciously chosen to swim against the current. This means investing time, not just as a clinical necessity, but as a fundamental expression of respect. It means listening not only to diagnose a condition but to understand the person experiencing it. That you have felt this difference, especially in the context of a “fast-paced city” where interactions can feel transient, tells me that our efforts are making a meaningful impact. Thank you for seeing and valuing this intention. Your words about my personal demeanor leave me both humbled and reflective. To be described as “a living example of the positive changes he encourages in others” is a responsibility I accept with the utmost seriousness. I have always believed that a healer must walk the path they recommend. Promoting a healthy lifestyle, mental well-being, and daily self-improvement is not just professional advice; it is a personal creed. Knowing that this integrity is perceived and serves as an inspiration to you is a powerful motivator for me to continue upholding these values in every aspect of my life. You have framed this not just as effective medical treatment, but as a transfer of positive energy and habit—a concept that is beautifully aligned with the holistic care we aspire to provide. Furthermore, your generous acknowledgment of my staff as “absolutely cordial, polite, and professional” is a gift I will gladly share with them. The team at Omega Healthcare works diligently, often behind the scenes, to ensure that the clinical care is enveloped in an atmosphere of warmth, efficiency, and respect. They are the first point of contact and the consistent, reassuring presence throughout your journey. Your recognition of their contribution validates their hard work and reinforces the culture of collective care we have built together. A positive healthcare experience is a symphony, and your review has appreciated every instrumentalist. The ultimate mark of trust in any service, especially healthcare, is a personal recommendation. Therefore, your statement that you “wholeheartedly recommend” us to your colleagues and friends in Gurugram, assuring them they will be in the “best hands,” is the most significant compliment we can receive. This organic, word-of-mouth endorsement is the bedrock of a practice built on integrity. We pledge to honour this trust by ensuring that anyone who walks through our doors on your reference receives the same standard of compassionate, comprehensive care that you have experienced. In closing, your final words—that you are “extremely happy and deeply satisfied” and that you see me not just as a doctor but as a “true inspiration for a better and healthier life”—have truly left an indelible mark. This is the very definition of successful patient care as we envision it: a journey that leads not only to the resolution of an ailment but to a elevated state of well-being and a empowered outlook on life. Your feedback is a beacon that illuminates our path forward. It serves as a powerful reminder of the impact we can have when we combine clinical excellence with genuine human connection. On days that are long and challenging, reflections like yours will be our source of renewed energy and purpose. Thank you once again for your extraordinary kindness, your trust, and for becoming such a wonderful ambassador for our practice. It is an honour and a privilege to be your physician and a part of your health journey. We look forward to continuing to support you in leading a vibrant, healthy life for many years to come. With sincere gratitude and warmest regards, Dr. Vishwas Madhav Thakur Omega Healthcare Solutions

Dear Ms. Suryadurya, I am Dr. Vishwas, and I have just read your wonderful feedback. Please allow me to begin by saying a sincere and profound thank you. Receiving such a detailed and heartfelt account of your experience is incredibly humbling and serves as a powerful reminder of why we dedicated ourselves to medicine in the first place. Your words, "I had a really good experience with Dr. Vishwas," are more than just a positive review; they are a testament to the trust you placed in us during what I know is a very concerning and physically draining time. A dengue diagnosis is never easy. It brings with it not only physical discomfort but also significant anxiety for the patient and their loved ones. To hear that we were able to transform that challenging situation into a "really good experience" is the highest compliment we could ever receive. You specifically mentioned that I was "very patient" and "explained everything clearly." I want you to know how much I value you highlighting these aspects of care. In the complex and often fast-paced world of healthcare, it can be tempting to rush, but I have always believed that a patient who understands their condition is a patient who is empowered to heal. Demystifying the illness, explaining the why behind each step of the treatment, and setting clear expectations are not just add-ons to the clinical process; they are integral to it. Your reassurance that this approach was beneficial is immensely gratifying. Furthermore, your acknowledgment of the "excellent treatment and care," the "attention, and follow-ups" means the world to me and my entire team. Treating dengue is a proactive and vigilant process. It requires constant monitoring, not just during the clinic visits but in the days between. Our follow-up calls and checks are our way of extending our care beyond the walls of the clinic, ensuring that your recovery trajectory remained positive. To know that you noticed and appreciated this sustained effort validates our commitment to a holistic and continuous care model. The phrase "quick recovery" is the ultimate goal we strive for with every patient, and we are so pleased we could achieve that for you. Your final endorsement, that "One should reach out to him without a second thought," is incredibly powerful. In today's world, where people often turn to online reviews to find a trustworthy healthcare provider, your story is not just feedback; it is a beacon of hope and guidance for someone else who might be feeling scared and uncertain. You have, through your words, extended a hand of reassurance to future patients, and for that, we are eternally grateful. Ms. Suryadurya, feedback like yours is the fuel that drives our passion. On long and demanding days, it is the memory of successful recoveries and appreciative patients like you that renews our energy and commitment. You have not only made my day but have also strengthened my resolve to continue practicing medicine with the same patience, clarity, and dedication that you so kindly observed. Your recovery and well-being remain our utmost priority. Please consider our clinic a lifelong partner in your health journey. We are always here for you and your family. With deepest gratitude and warmest wishes for your continued health, Dr. Vishwas Omega Healthcare Solutions

Dear Mr. Rastogi, I have just read your review, and I find myself truly and profoundly moved. Please allow me to begin by expressing my most sincere relief and joy at hearing that your son is on the road to a full recovery. The well-being of our little patients is, and always will be, the ultimate reward for our work, and news like this is what fuels our passion and dedication every single day. Your exceptionally kind words, penned with such depth of emotion, have not only reached me but have also touched the entire team that was involved in your son’s care. On their behalf, and my own, I thank you from the bottom of my heart. A review such as yours is more than just positive feedback; it is a powerful affirmation of the very principles we strive to uphold in medicine, especially during critical times like managing dengue fever. You were generous enough to mention my "expertise, compassion, and dedication." For this, I am grateful, but I feel compelled to reframe this slightly. In the face of a worrying illness like dengue, especially when it affects a child, medical expertise is our necessary tool. It is the baseline of what we must provide. However, it is the trust that families like yours place in us that transforms this clinical exercise into a genuine human partnership. Your unwavering trust and collaboration throughout the treatment process were as crucial to the positive outcome as any medical intervention we performed. You allowed us to do our jobs with your support, and for that, we are equally grateful to you. You highlighted our team's efforts to be "supportive and informative," aiming to put your minds at ease. I want you to know that we consider this aspect of care to be non-negotiable. We firmly believe that a family understanding the "what" and "why" behind a treatment plan is a form of medicine in itself. The anxiety that comes with the unknown can be paralyzing. When we take the time to explain the progression of the virus, the rationale behind frequent monitoring, and the significance of platelet counts and hydration, our goal is to demystify the process. We aim to shift a family's perspective from one of helpless fear to one of informed participation. Hearing that we succeeded in this, even marginally, during such a stressful period for you, is immensely gratifying. Your peace of mind was a critical component of your son's healing environment, and we are honoured to have contributed to it. Your closing statement, that "[five stars] isn't enough," is a sentiment I feel I must return to you. The five-star rating is a measure of service, but the journey we shared was far more than a transaction. It was a shared mission. Your strength as a parent, your vigilance in observing your son’s symptoms, and your proactive role in his care deserve more than stars; they deserve the deepest respect. We provided the roadmap and navigated the clinical path, but you were the constant, reassuring presence for your son, and that is the most powerful medicine of all. While we are overjoyed that this particular chapter is closing with a positive outcome, please remember that our support does not end with the discharge. As your son continues his recovery, we remain a resource for you. Do not hesitate to reach out if you have any concerns, no matter how small they may seem. Finally, Mr. Rastogi, your recommendation is the highest compliment we can receive in our profession. It is built on the foundation of trust and a shared experience. We do not take it lightly. Your words will serve as a beacon, reminding me and my entire team on challenging days exactly why we chose this vocation – to make a tangible, positive difference in the lives of the families we are privileged to serve. With renewed thanks for your incredible kindness and my very best wishes for your son’s continued health, happiness, and a future filled with boundless energy. With warmest regards, Dr. Vishwas Madhav Thakur (And the entire medical team)

Mindset issue, hope will understand one day. His family wrote derogatory feedback on Google profile. Unfortunate on our part is that inspite of investing so much time and giving prompt services, the patient and family are dissatisfied on petty concerns and using words like loot macha rakhi hai and what not!! Father,who was never here, should visit in person in case he want to have true picture. If one has financial constraints, discount is proposed as request and not forced as right, even if one owns medical shop in other State or a City. I had shared many instances to Parul but he seems in revenge mode regarding everything now, let him share name and the prescription of of the Gastroenterogist, we will consider refund of fees, too.