Dear Shalika, Thank you so much for taking the time to share such a detailed and heartfelt review of your recent experience with us. Reading your feedback has truly warmed our hearts, and we are immensely grateful for your kind words. It is incredibly rewarding for our entire team to know that you had a positive outcome and that we were able to contribute to your quick and easy recovery. We are deeply appreciative of your generous compliments regarding the doctor’s professionalism and accurate diagnosis. In the medical field, timing is often everything, and we are so pleased that you sought treatment when you did, allowing the prescribed treatment to work effectively. It is wonderful to hear that you found the consultation to be "top-notch" and that the doctor's friendly demeanor and amazing care stood out to you. We strive to create an environment where patients feel heard, respected, and comfortable, so knowing that the doctor seemed like a nice person alongside being a highly skilled professional means a great deal to us. We will certainly share your wonderful compliments with the doctor and the entire medical team. They work incredibly hard to provide the best possible care, and your recognition of the knowledge and experience they bring to the table will serve as a tremendous source of encouragement. Similarly, we are very proud of the staff and the facilities at our Centre. Your acknowledgment of their help and the overall environment reinforces our commitment to maintaining a high standard of Healthcare from 8am to 10pm all days including Saturday Sunday. We believe that a patient’s recovery is a collective effort, and your gratitude towards the staff—recognizing that your recovery wouldn't have been so quick without their help—is deeply appreciated. We will ensure that this praise is passed along to our nursing and support staff, as they play an integral role in the patient experience and the healing process. Shalika, we also want to sincerely thank you for your constructive and personal feedback regarding wanting to know the cause of your illness. You have raised a profoundly important point. You mentioned that you wanted to understand why this or that happened, not just receive medicine, so you could know the disease and take measures accordingly. We want to assure you that we wholeheartedly agree with this sentiment. We strongly believe in a patient-centric approach that prioritizes patient education and shared decision-making. Understanding the root cause of a condition is vital for effective long-term management and preventive care. When patients understand the "why" behind their diagnosis, they are much better equipped to take proactive measures, adhere to treatment plans, and make informed lifestyle choices. Your feedback highlights a crucial aspect of holistic healthcare, and we regret that this aspect of your consultation fell short of your expectations. Please know that we are taking your feedback very seriously. We will be sharing your comments with the doctor and our medical team to emphasize the importance of clearly communicating the etiology—or the root cause—of an illness, alongside prescribing medication. Your feedback serves as a valuable learning opportunity for us to improve our communication protocols. We want to ensure that every patient leaves their consultation feeling not only medically treated but also fully educated and empowered about their own health. Sometimes, in the hustle of a busy clinical practice, the immediate focus can lean heavily towards symptom management. Your honest perspective is a vital reminder of the need to balance immediate treatment with comprehensive patient education. Once again, thank you for trusting us with your health and for recognizing the efforts of our dedicated team. It is patients like you, who take the time to provide both praise and constructive insights, who help us grow and improve our services. We are delighted that you have recovered, and we wish you continued health, happiness, and wellness. Thank you for choosing our hospital for your care. Warm regards, Team Omega

Dear Mr. Shubham Gupta, Thank you so much for taking the time to share such a detailed and heartfelt review regarding your experience at Omega Healthcare Solutions. It is immensely gratifying to hear that your wife has fully recovered. Dealing with a prolonged, persistent fever—especially when initial reports don't offer clear answers—can be an incredibly stressful period for any family. Accurate diagnosis and patient reassurance are fundamental to effective medical care, so I am pleased that we were able to quickly identify the underlying cause (typhoid) and outline a clear, effective treatment plan to bring her relief within a few days. Providing a calm, patient-centric environment where all questions are thoroughly answered is something our entire team strives for every single day. Your kind words about our clinical protocols, as well as our support staff and clinic environment, mean a great deal to us. Wishing you and your family continued good health and well-being. Please feel free to reach out to us if you ever need any health support in the future. Warm regards, Dr. Vishwas Madhav Thakur Omega Healthcare Solutions

Dear Anmol, Thank you so much for your incredibly kind words and your family's continued trust over the past 7 years. It has been an absolute privilege to care for your family's health. Your feedback means a lot to me and the entire team here at Omega Healthcare Solutions. Hearing that you feel reassured and well cared for is the ultimate reward. I am truly grateful for your support and will continue to strive for the highest level of compassionate care. We look forward to being there for your family in the years to come. Regards, Dr. Vishwas Omega Healthcare Solutions

I am sorry that the visit did not meet your expectations. However, several statements in this review are factually incorrect, and I feel it is important to place the actual sequence of events on record. Your claim that you were made to wait for “more than 1 hour” is incorrect. Our clinic has CCTV/video records that can establish the actual waiting period. You and your family were informed about the waiting time immediately on arrival. Despite the waiting patients ahead, you were accommodated earlier than your normal turn as a courtesy, specifically to compensate for the waiting time. During the consultation, your mother reported a recent onset of cold and mild fever. A clinical possibility of dengue was discussed and testing was advised as a precaution. In such a situation, it is neither appropriate nor medically responsible to simply prescribe medicines without considering the possibility of dengue and the need for appropriate testing and monitoring. When I advised continuing the medication already being taken and explained the need for observation/testing if symptoms persisted, your mother suddenly got up from the consultation chair and started leaving. The situation then escalated at the reception, including a dispute regarding payment of the consultation fee. The consultation had already been provided, and the consultation fee was therefore legitimately payable. Creating a disturbance at reception and leaving without settling the fee was completely unexpected and inappropriate. It is particularly unfortunate that instead of discussing any concern calmly with the doctor, the incident was followed by a review containing personal remarks such as “not a good practitioner” and allegations regarding my professional credentials. My qualifications are displayed openly and transparently, and there is absolutely no attempt to “disguise” or misrepresent my credentials. Patients are always welcome to ask questions, disagree with a medical opinion, or seek a second opinion. What is not acceptable is misrepresenting facts, making personal allegations, or creating an unpleasant situation for clinic staff and other waiting patients. We respect every patient and their family, and we expect the same basic courtesy and respect in return. Our clinic records, including the waiting-time and reception events, are available to establish the facts if required. I sincerely wish your mother good health and recovery. However, I would request that future reviews remain factual, fair and respectful rather than being based on an unfortunate confrontation during the visit.