Skin N' Smiles Dermatology & Orthodontic Centre replied
Most lifestyle related skin conditions are chronic and they have to be managed by working with them over a period of time constantly. Melasma/ pigmentation and acne that were your concerns , also fall in this category. At the time of the first consultation ,we make it clear to all patients that it is only a lucky few who get rid of this , rest will have to manage it constantly and despite treatment few people will see an increase due to factors like stress , hormone changes ,genetics , age , sun and other light sources like computers , phones , food , sleep and environmental factors , some of them are not in the patients or the doctor's control. You were also explained the same in detail not only in the initial consultation but constantly along the way . It was also explained to you that we were opting for milder creams and milder treatment mesodeep and not chemical peels and lasers .and not triple combination steroid based creams which improve the condition quickly but lead to skin damage after long term use
Madam in today's world no one is as naive or foolish to continue a treatment for 3 years unless they see some improvement.
I do dispute your monetary estimate on the treatment though , I feels it's inflated 4-5 times as your records are available with us. Even if it were true , 2000 -2500 rs per month for 36 months of treatment ( amount to1 lac as you claim) is not unusual or expensive if one chooses safer creams .
You did your last treatment in Nov '17, You are most welcome to come and consult. Even if you choose to go to another doctor , please take care not to use triple combination creams and strong peels and lasers as these lead to only short term improvement and then possible worsening.
In this regard I had tried to call you, but you were apparently 'busy 'at that time , though it was unfortunate that you modified your initial feedback of - not satisfied with results- to the present exaggerated feedback , after my efforts to reach out to you. I as a doctor and always there for you in case you want .