Dr. Priyanka Puri

I visited Smile Xpertz recently to take opinion of Dr. Priyanka on my horizontally placed lower wisdom tooth, sensitive teeth and some dental fillings. Doctor explained my teeth issues in detail along with the required treatments and future oral hygiene. Based on her suggestion, I went for root canal and wisdom tooth extraction surgery. It was my first surgery so far and I was little scared especially because another surgeon was performing it, but doctor calmed me down with her friendly nature and jokes. Of course there was slight discomfort and swelling post the surgery for a few days and that is usual, but her prescribed medicines really helped. I was in regular touch with the doctor on call/whatsapp throughout the recovery process, and everything went smooth. There was a slight delay in my root canal cap fitting due to a measurement issue, but doctor ensured that I receive the cap on time and specially opened her clinic for me on a holiday as I had a flight to catch. Overall I highly recommend the doctor and her staff (especially Doctor Shalini) who were equally friendly and supportive. I will be moving out of India and doctor assured that I can reach out to her for any kind of dental issue anytime and from any place. Really appreciate the kindness. Thank you doctor.

The doctor was friendly and explained everything clearly. It was a very good experience.

My experience at SMILE EXPERTZ had been excellent ! Dr Priyanka Puri had been instrumental in making the visit and the treatment very smooth , painless and full of information . The root canal was done swiftly in 2 visits with 3rd short visit for fixing the ceramic tooth. Dr Priyanka’s team took pains by inquiring my dental health regularly during the course of treatment though regular phone calls . They made sure I am satisfied to the T.

I really applaud the efforts of the entire team at Smile EXPERTZ !

I visited Smile Xpertz for a fractured tooth. Upon inspection, I learned I had excess decay therefore I'd require RCT and a crown. Dr Priyanka explained me the process behind RCT and fitting of a crown descriptively and explained all the available options for crowns as well answered any questions I had with ease.

I was initially scared of the procedure, but Dr Priyanka was friendly, easygoing and caring about the patient. I never felt any noticeable pain from the procedure for the most part, and was pretty relaxed. The staff was also caring and checked up on me frequently after treatment, to see if I was facing any issues. Any issues I had were quickly resolved, without any trouble. The procedure plan was also made such that comfort would remain the top priority.

Really satisfied with Dr Priyanka's help & care as well as the staff's support, thanks a ton 😌

I am not satisfied with the treatment *** *** ****** ** ***** **** ****** *** **** ******** * ******* ****** ** ***** **** ** * ****** ********* *** ********* **** *** ********* *********** ** ********** I was advised to get a crown for my damaged tooth. I paid ₹4,900 as an advance, but no bill/receipt was provided to me.

During the procedure for measuring/preparing the damaged tooth, another tooth was damaged. I was subsequently asked to return on 30 September at 7:15 PM for crown fitting.

On 30 September, the crown did not fit properly. Instead of addressing the fitting issue appropriately, the dentist attempted to manually adjust/file the crown from the top using a file and attributed the problem to the sharp edges of my existing teeth. Despite spending a considerable amount of time attempting to fit it, the crown still could not be fitted, and I was simply asked to come again later.

This has caused me significant inconvenience and, **** ************ * ** ********* ***** *** ****** ****** ** ******* ***** ****** *** ********* *** *** ******* ** *** ****** **** ***** *********

I therefore request ****** ******* *********** *** ********* *** ******* ** *** ********* *****************. Provide a written explanation regarding how the additional tooth was damaged during the procedure.

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6. Ensure that I am not asked to undergo further procedures at my own expense to correct problems arising from this treatment.

* ******* ****** ** **** **** ********* ********* *** ******* * ******** ******* ********** ****** **** * ******* ******** I am willing to provide photographs, payment details, consultation records and any other information required.

Horrible experience of the RCT treatment done by Dr. Priyanka. It took 20 sittings over 4 months to get one RCT treatment completed for Rs. 28,000! The initial treatment wasn’t done properly, it was in a rush and with a hard hand so it led to a lot of bleeding and pain. *** ********** **** ***** *********** *** **** ******* *** ** **** *** **** ****** **** ** **** ** ****** **** ** ******** None of the doctors have ever mentioned it to me for anything I got done earlier. After the third sitting when the cap was fitted, i got a lot of pain and had to get it removed. Dr. Shalini (junior doctor) took over to do the treatment again as some infection was not removed by Dr. Priyanka earlier. Again it took multiple sittings, soreness, bleeding and pain to get the treatment completed. During the treatment, one of my adjacent tooth developed sensitivity and had to be treated as well. They took the complete mouth/teeth impression four times but every time the cap was flat or too high. *** ******* *** **** ******* **** ***** *** ******** *** *** ******** **** ** *** ******** *** *** **** Treatment had started in November 2021 and the final cap has been fitted after mid March 2022. They kept mentioning their financial losses due to multiple sittings and caps, however, the physical, mental trauma and financial loss they’ve caused to me is beyond anything they incurred. Over these 4 months, both doctors recommended RCT for my other cavity too even though there was no pain and both kept criticizing health and color of my teeth *** **** ********* ***** *********** I visited another dental clinic two days ago *** *** ****** ********* *** ***** ******* ** *** * ****** ****** ******* ** ***** ****** ******** *** ****** ********* *** ********* *********** Overall, it was a pathetic experience at SmileExpertz and I’d not recommend this clinic to anyone. No smiles and no experts!!

I was not fully satisfied with the consultation as the doctor suggested surgery as the only option without exploring other possibilities. I plan to consult more doctors because I feel there might be more feasible options. Overall, I did not feel confident about the treatment plan provided.

The doctor provided medicines after my teeth cleaning, but I felt the follow-up calls were excessive *** * *** ************

The doctor advised tooth extraction ******* ****** ************ which I found very disappointing. * ********* ******* ****** *** ********** *** * **** *** ***** ****** *** ******** *** ************** I would not recommend her to others.

**** ****** ***** ***** * **** ************* Is a confidence master and does not care about the right treatment.

She said there are 10 cavities with 2 teeth needing new crowns, and the need to remove wisdom teeth which had so many cavities that they they were beyond repair. Total bill coming to 50k. Visit charge was 4K just for cleaning and x ray.

Secondly, she also said teeth had fluorosis and were chalky in nature whatever that means. On top of that she advised getting braces to correct for frontal teeth slightly jutting out. I later found out that this is cosmetic in nature and weakens teeth. If the teeth are “chalky” as per the doc, won’t braces weaken it further!

We were so scared that we wanted a 2nd/3rd opinion and went to 2 more renowned dentists in Delhi. **** **** ***** *** **** ************** ** ***** ***** **** ** **** **** ******* * ***** ********* *** ***** **** ** ******** ************** ****** ** *** **** ******** *** * **** ***** ******* and would highly recommend not to go here. ***** ** ***** ****** *** **** ***** ** ********* ****** ****** **** *** *** *** ****** *** *** ****** ****** ** *******