Visited For Bronchitis Treatment
I do not recommend the doctor
I hoped for better Value for money
The Dr explained things well
We paid 1950 for today’s visit
I wanted to try the medicine for a week
No option was given to us .... we felt pressured to purchase medicine for 15 days and then go again on 7 th jan ...
The receptionist kept repeating 3000, 6000 like a recorder
The monthly pack or yearly pack could be taken later on
The name of the medicine wasn’t disclosed
Dr. Amita Arora replied
1. Rs 1950 is not cost of 15 days medicines.You are confused.When you visit first time you have to pay Registration charges+ consultation which is 950/-.
After consultation whatever medicines are dispensed to you,their charges depend on stage acute or chronic.
2. At reception charges are well displayed and receptionist also guides each and every patient about same.
3. Any chronic disease requires regular follow up.We follow 15 days followup system according to which no charges are taken for consultation.Second follow up consultation is free of charge.It is doctor who decides that what's the course of medicine.Ideally in Rs700/- we are giving you two consultations.
3. I personally explain my patients the course of treatment,if patient is ready to pay for medicines then only we make medicines.
4. If you are confused we can explain you once again.
5. We do not have any 3000/- or 6000/- rupees treatment charges,I really do not know how can receptionist tell you this as there are no charges as such.We do have treatment plans but they are not what you have mentioned here.
6. I have personally checked with my staff and came to know that no compulsions were made to make any payments with any of our patient.
7.Name of medicines- We dispense medicines here and they are not for sale.If you need we can provide you with the details.We do not have any problems in hiding anything from our patients.
8. I suggest that you should clear your facts with us on your next visit,still if you are not satisfied you are most welcome to consult someone else.We have earned our goodwill because of our ethics and customer service.