Max Super Speciality Hospital, Vaishali

I am writing to express my sincere appreciation for the exceptional care and service I and my wife, Bina Malik, received at Max Super Speciality Vaishali recently.

We were particularly impressed by Dr. Pavan Kumar Johri, who performed a successful cataract surgery on my wife's right eye on March 19, 2024. Dr. Johri's experience, evident from his 34-year career including a long tenure at very reputed medical institute, was immediately apparent. He instilled confidence with his professionalism when explaining the procedure, but also went above and beyond by demonstrating genuine compassion and care throughout the process.

It is important to acknowledge the excellent support Dr. Johri receives from his team. Ms. Priyanka, Dr. Johri's coordinator, deserves special mention for her efficiency and helpfulness. Her attentiveness towards patients like us ensures a smooth and stress-free experience at the hospital.

In addition to the aforementioned, I would like to highlight a few specific instances that further exemplify the exceptional service we received:

Dr. Johri's detailed explanation: Dr. Johri took the time to thoroughly explain the cataract surgery procedure, addressing all our questions patiently. This clear communication instilled confidence in my wife and me.

Ms. Priyanka's prompt assistance: Ms. Priyanka was always available to answer our queries and address any concerns we had, both before and after the surgery. Her proactive approach made the entire process much easier for us.

The supportive team: The entire team at Max Super Speciality Vaishali, from the nurses to the administrative staff, displayed professionalism and a commitment to patient well-being.

We are incredibly grateful for the expertise, compassion, and dedication displayed by Dr. Johri, Ms. Priyanka, and the entire team at Max Super Speciality Vaishali. Their exceptional service is a true testament to the high standards upheld by Max Super Speciality hospital at Vaishali, Ghaziabad, U.P.

A. K. Malik

Ex. DY. General Manager,

Air India

27/3/202

When I consulted Dr. Astha, my initial doctor, on 36th week with my 35th-week growth scan report that revealed my baby's fetal weight was 2.281 kg, which was low, but all other parameters were within the normal range, Dr. Astha immediately declared my condition as IUGR and insisted on hospital admission in the 37th week for delivery. **** * ***** ** ******* ** ******** *** ** ****** ** **** *** ***** ** ****** ********** *** *** *********** ******* ** ** *** ***** ** ***** *** ******** Although I *** ******* ** wait for natural labor, *** *** **** ********* ** ***** *** ********** *** ** ******* She continued to express her disapproval, stating I was taking a risk *** ****** ** **** ***** *** ****** ***** ***** ****** ******* **** **** ** ****** ** ** **** *** ** *** ******

******* * ****** *******, * ********* ******* ****** *** ******* ******** ****** **** **** ********* ********** **** ******* *** *********** * ************ ***** * **** ****** ******* ***** ******* **** ****** *** ****** ****** *** ********* ** *** ***** **** ** * ****** ******** **** *** ******* ********** ** *** *** ** **** ******* *** *** ****** ** *** ****** ********** ***** *** ****** ********* *** ******* ******** ********* ******** ***** ****** *** ******** I went on to deliver a healthy baby girl weighing 2.76 kg at 39 weeks and 2 days via normal vaginal delivery, being discharged within 24 hours.

*** * ******** *** ******* ******* * ***** **** ****** ********* * ********* *** ********* ** *********** ***** *********** ******* ** * ****** **** **** *** ** **** *** * ****** ******** **** *** ***

We went to visit him for knee pain of my MIL. He just asked for complaints and asked to get x ray done after x ray he took hardly 1 min to write prescription and asked us to coordinate with Ms chandani for injection. He explained no plan of treatment and what injection was for. ** **** ** ** ******** *** *** ** ********* ** *** *** *** ******* *** ** **** ** ********* *** *** ***** *** **** ***** ** ***** she gave her number and asked us to come on 11 june . ***** **** ** ***** ******* *** ******** ***** *** *** ***** ****** ** ***** * ** **** ** ** **** *** ** *** ***** ***** ** *** **** **** *** ** ** **** *** ** ******** *** *** ******* ** ****** After injection we were asked to come on 18 june. when we went on follow up and told Doctor that no relief is there pain he said you need two more shots of this injection ( one injection was for 45k) and these injections are temporary treatment ultimately you need knee replacement.Had the dr has explained us in the beginning about treatment plan we would have not opted for injections because the procedure was ver painful. Doctor was in a hurry to finish opd . No treatment plan was explained. No pros and cons of injection were explained.

** ********** *** *** ***** ******* ** *** **** *** ***** ***** **** ** ** *** **** **** ***** *** ** ********** ******** *** ***** **** ** ********** *** **** *** ***** ***** ***

*** ** ****** *** **** *** ******* ** **** ***** *********** *** ******** *** *** *** ** **** ** ********* ** ******* ***** ** **** ** * ********

My patient is in severe pain and lost faith in max hospitals and dont want to go to any hospital *** *** ****** **** ******* *** ***** ******** **** **** ** ****

* Immense Gratitude and Heartfelt Appreciation for Dr. Nikunj Agarwal .*

It is with a heart full of gratitude and deep respect that I write this note of appreciation for *Dr. Nikunj Agarwal, Senior Consultant, Orthopedics & Joint Replacement at Max Hospital.* ** *Dr. Nikunj is not just a surgeon—he is a symbol of medical brilliance, human compassion, and technological excellence* * Highly qualified, immensely experienced, and profoundly dedicated, he possesses an exceptional command over advanced orthopedic techniques, especially in robotic-assisted joint replacements and sports injury treatments. In my case, he performed a computer-assisted total knee replacement surgery, which was executed with such precision and perfection that it reflected his deep expertise and surgical mastery.

*From my very first consultation, I was struck by his calm confidence, polite and gracious manner, and genuine empathy**

Unlike many doctors who rush through appointments, Dr. Nikunj took the time to listen patiently, explain clearly, and address every concern with care and detail. His ability to blend cutting-edge technology with a humane touch is what truly sets him apart in today’s medical world.

*Even post-surgery, his dedication did not stop. His attentive follow-ups, encouraging words, and detailed recovery plan made me feel that I was in the hands of someone who truly cares**

His steadfast commitment to his patients, humility despite such high accomplishments, and deep understanding of both body and emotion are rare qualities in today’s time.

I personally testify that my surgery has not only given me physical relief but also restored my confidence in leading a more active and independent life.** *Doctors like Dr. Nikunj Agarwal are the pride of the medical profession** His name inspires trust, his presence inspires peace, and his hands inspire healing.

*I wholeheartedly recommend him to anyone seeking the best orthopedic care because with him, you don’t just get a doctor… you get hope, healing, and heartfelt care."

With utmost gratitude and warmest regards,

Rotarian Pradeep Kumar Goyal

District Director Zone

Rotary District 3012