My mom, has a swelling on the neck. She is also getting a problem of moving her neck. Her upper part of right hand is giving her some more problems too. Her right is getting numb too.
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Your mother is probably suffering from spondylitic changes in the spine and may also have a slipped disc causing nerve root compression hence giving rise to pain and numbness in the arm. She needs to be examined thoroughly and investigated primarily with an X ray and probably am MRI. Once diagnosed and confirmed a more targeted treatment cam be prescribed.
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