Hello,
The pain could be because of frozen shoulder or radiating pain due to neck involvement.
Proper assessment needs to be done to diagnose the exact cause.
1. Does she have a history of neck pain/spondylosis?
2. Does she has
diabetes?
3. When did the pain start and its nature ?
4. Does it radiate in her whole arm?
5. How is her shoulder movement?
Next Steps
Consult with a orthopaedic doctor and physiotherapist. If required, they will suggest to get X-ray.
Health Tips
1. Apply ice pack since the pain is acute.
2. Do not do any overhead activities.
3. Before resuming routine work get proper assessment or else it can lead to increase in pain.
Thank you.