Dr. Sreenivasa Murthy T. M replied
We apologise for the delay because of sudden inflow of walk ins, however to accuse that I did not explain is not right, your ear required cleaning in the minor OT under magnification using a microscope, which I told you was to prevent injury to your eardrum, when a procedure is done irrespective of Opd or OT extra charges will be incurred over and above consultations. I have given you medication for your infection and explained how to use, If you had an issue with the charges you could have asked me when you paid, I would have explained the same, if however you are financially stressed to pay the extra amount you need to tell the doctor, most of us oblige, however to expect all services under the heading of consultation may be unrealistic. In most instances the extra amount is usually conveyed at the reception to the patient, you have not been informed about it prior to the procedure, that is a mistake on our part, If you still feel you have been unjustly charged, please come to the clinic and I shall arrange a refund. I distinctly remember you feeling relieved after the procedure, having been relieved of your primary complaint, to give a negative feedback saying I did not explain is something I feel you could have phrased better. Hope this reply addresses your query. This feedback has been published here on my request because I believe I did serve your problem well, my only mistake was not informing you about the extra cost for the procedure before hand for which I apologise.