Visited For Dengue Fever Treatment
I do not recommend the doctor
Hoped for better: Doctor friendlinessExplanation of the health issueTreatment satisfactionValue for moneyWait time
I was admitted to Fortis for Dengue treatment a few weeks back. Firstly during my first consultation, she was extremely rude and sarcastic about my condition and when I insisted to talk to my family before getting admitted, she advised me that I should talk to them only about marriage and nothing else!
The same day, however, I got admitted because of falling platelet count but unfortunately, didn’t change the doctor.
On the same night, my family arrived in the hospital. With a steeply falling platelet count, she was supposed to inform then about the procedure, protocol and need for the platelets transfusion, which include strict criteria for finding the suitable donor. The junior staff who visited me during the night created unnecessary panic and were also afraid of talking and disturbing Dr Shalini. Clearly, she is someone who commands through fear and intimidates her staff, from junior doctors to nurse to the blood bank staff, everyone was afraid of contacting her.
Later in the night a chaotic situation followed many rounds of discussions and due to the unavailability of a suitable donor, RDP (random donor platelets) were transfused instead of a better option (SDP single donor platelets) which could have been taken care, if the information was correctly communicated earlier in the day. The hospital staff literally asked us to arrange a donor at 11 PM in the night even though they could have foreseen this earlier. The doctor never bothered to inform my family anything about the time consuming process of arranging a donor, which is more difficult than arranging simple blood donors.
The next day, we submitted an application to request the change of doctor, to which she reacted by storming into my room and confronting me and my family without being sensitive of my condition. Her taunting way towards my family was not at all a good sight and clearly she lacked any empathy or compassion towards the patient.
Since RDPs are not readily accepted by the body, another SDP transfusion was required the next day after we arranged a healthy donor in the morning. thankfully, by then the hospital superintendent had accepted our request of change of doctor and after a thorough inquiry, provided us a new doctor.
Although i had been visiting doctor joshi for the last 3-4 years for my annual health checkup consultation, her true behaviour was only revealed during this critical time. Even in the annual checkup consultation, she used to act very cold and without any empathy towards the patient but i had really not expected her to be so bad!
When you visit a big hospital like fortis, you expect comfort and a sense of responsibility for the high price you pay. Unfortunately we were devoid of all this. If you don’t have 100% faith on her, i would definitely recommend you to request for a change of doctor immediately after you are assigned Dr Shalini Joshi because there are much better options available at Fortis.